Summary
Overview
Work History
Skills
Timeline
Generic

Brandon Macek

Fairfax,CA

Summary

Results-driven Service Manager with expertise in team leadership, process improvement, and customer service excellence. Proven ability to enhance service quality and foster a collaborative team environment.

Overview

7
7
years of professional experience

Work History

Service Manager

Tesla
Palo Alto, CA
03.2021 - 10.2024
  • Oversaw daily operations, ensuring adherence and focus on customer service and production planning
  • Led team in implementing process improvements, enhancing service delivery and customer satisfaction.
  • Analyzed service metrics to identify trends and develop actionable strategies for performance enhancement.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Trained and mentored new staff, fostering a culture of continuous improvement and teamwork.

Associate Service Manager

Tesla
San Rafael, CA
02.2020 - 04.2021
  • Led service operations to enhance customer satisfaction and streamline processes.
  • Implemented feedback systems to gather customer insights and drive service improvements.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Set aggressive targets for employees to drive company success and strengthen motivation.

Senior Technician

Tesla
San Rafael, CA
05.2017 - 02.2020
  • Led troubleshooting efforts to resolve complex technical issues in electric vehicle systems.
  • Trained and mentored junior technicians on best practices and safety protocols.
  • Implemented process improvements to enhance equipment reliability and reduce downtime.
  • Collaborated with engineering teams to analyze system performance and suggest enhancements.

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Team collaboration and leadership
  • Trustworthy and honest
  • Service quality management
  • Service order flow

Timeline

Service Manager

Tesla
03.2021 - 10.2024

Associate Service Manager

Tesla
02.2020 - 04.2021

Senior Technician

Tesla
05.2017 - 02.2020
Brandon Macek