Brandon Mancera
Boot Barn
Elgin,IL
2
Languages
1
Certification
3
years of professional experience
Experienced in establishing and managing profit-driven sales strategies. Practiced trainer and staff developer with excellent interpersonal and conflict-resolution skills. Proficient in meeting company guidelines while improving team efficiency, sales numbers, and customer engagement scores. Sales Representative with a solid record of consistently achieving customer retention goals through relationship building and advanced product knowledge. Results-driven professional in sales management, known for high productivity and efficient task completion. Skilled in strategic planning, customer relationship management, and team leadership. Excel in communication, negotiation, and problem-solving to achieve sales targets and business growth.
Work History
Boot Barn Sales Representative
5 Months- Delivered exceptional customer service, enhancing customer satisfaction and loyalty.
- Assisted in merchandise presentation and inventory management, ensuring optimal store appearance.
- Collaborated with team members to achieve sales targets and improve overall performance.
- Educated customers on product features and benefits, facilitating informed purchasing decisions.
- Maintained up-to-date knowledge of industry trends and competitor offerings, informing sales strategies.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Trained new employees on store policies and procedures, fostering a supportive team environment.
- Developed relationships with repeat customers, contributing to increased store traffic and sales growth.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Kohls Customer Service
6 Months- Adapted to high-pressure situations in busy workplaces.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
Sales Representative
1 Year 2 Months- Cultivated strategic customer relationships, contributing to sustained sales growth.
- Developed key customer relationships to increase sales.
- Assessed customer needs to recommend tailored products and services.
- Resolved customer complaints in a timely manner while ensuring satisfaction.
- Coached, developed and motivated team to achieve revenue goals.
- Participated in trade shows and sales events to promote company products and services.
- Mentored and guided team members to consistently meet revenue targets.
Fast Food Worker
8 Months- Coordinated with team members to complete tasks efficiently and meet service timelines.
- Ensured compliance with local health codes during food preparation processes.
- Tailored orders to address customer allergies and gluten concerns.
- Processed cash and credit card payments, ensuring accurate and prompt transaction handling for customer satisfaction.
- Collaborated with other team members to ensure timely completion of tasks.
- Shared customer feedback with staff to improve service quality and address complaints proactively.
- Kept customer and food preparation areas clean and well-organized.
- Customized orders based on individual customer preferences and dietary restrictions. to address customer allergies and gluten concerns.
Volunteer
4 Months- Maintained clean, sanitized animal living spaces to promote health and well-being of shelter animals.
- Helped to ensure that all shelter animals were healthy and up-to-date on vaccinations.
- Cleaned kennels and office areas to ensure a safe and hygienic environment for animals and staff.
- Fed and watered animals and spot-cleaned kennels to meet animal needs and maintain sanitary facilities.
- Ensured shelter animals were healthy and current on vaccinations to support their overall care and adoptability.
Education
Associate of Applied Science - Business
High School Diploma
Skills
Network development
Client service
Time management
Sales closing
Team building and development
Staff management
Goals and performance
Strong leadership
Closing strategies
Customer service
Customer relationship building
Sales expertise
Product and service knowledge
Complex Problem-solving
Upselling and cross selling
Objection handling
Staff training
Accomplishments
- Scholastic Achievement Award (IHSA)
- All Conference Honors (Fox Valley Conference)
- Boys Varsity Soccer Coaches Award
- Presidents Club (Cutco award for reaching 10k in sales)
- Handwritten letter from the president of the company Bruce Goodman (Vector)
Affiliations
- Weightlifting
- Cooking
- Teaching and training others to lift
Certification
- Excel and Word certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Boot Barn Sales Representative
Boot Barn
03.2026 - CurrentRead More
Kohls Customer Service
Kohls Department Store
10.2025 - 04.2026Read More
Sales Representative
Vector Marketing Company, CUTCO
06.2024 - 08.2025Read More
Fast Food Worker
Portillo’s
01.2024 - 09.2024Read More
Volunteer
Anderson Humane
10.2023 - 02.2024Read More
Burlington Central High School
High School Diploma
Read More
Elgin Community College
Associate of Applied Science from Business
Read More