Brandon Martinez
Gresham,OR
Summary
Dynamic leader with a proven track record at Panda Express, excelling in operations management and customer service. Skilled in team leadership and conflict resolution, I help enhanced customer satisfaction and streamlined store operations. The approach that combines decisive action with empathetic customer relations, fostering both efficiency and a positive work environment would work great.
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into a new role.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Panda Express
04.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
Shift Leader
Panda Express
10.2023 - 04.2024
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
Counter Helper
Panda Express
08.2022 - 10.2023
- Assisted in maintaining a clean and organized work area, ensuring optimal productivity.
- Developed strong rapport with customers through attentive listening and personalized service approaches.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery.
Education
High School Diploma -
Sam Barlow High School
Gresham, OR06.2023
Business
Mt. Hood Community College
Gresham, ORSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Conflict resolution
- Staff supervision
- Customer relations
- Operations management
Languages
Spanish
Professional Working
Timeline
Assistant Manager
Panda Express
04.2024 - Current
Shift Leader
Panda Express
10.2023 - 04.2024
Counter Helper
Panda Express
08.2022 - 10.2023
Business
Mt. Hood Community College
High School Diploma -
Sam Barlow High School
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