Brandon Mayo Ugalde
Haltom City,Tx
Summary
Resourceful professional in logistics and supply chain management known for high productivity and efficient task completion. Possess specialized skills in cargo handling, freight coordination, and customs regulations. Excel at communication, problem-solving, and time management, ensuring seamless operations in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Fleet Service Agent
American Airlines
04.2022 - Current
- Processing and transporting freight packages, aircraft cargo, mail, and passenger baggage
- Driving and operating ground equipment: Pushout tractor, Belt loaders, and other equipment
- Refueling and recharging aircrafts upon arrival
- Pushing aircraft on to the runway prior to take off
Sales Associate
American Airlines
06.2021 - 04.2022
- Take customer calls and advise accurate answers to their queries and concerns
- De-escalate calls involving dissatisfied customers
- Reviewing customers reservations, providing updates and information on company services and policies
- Guide customers through company site on how to use services
Management
Cricket Wireless
02.2020 - 03.2021
- Interviewed, hired, and trained staff
- Negotiate partnerships to help the company grow foot traffic
- Maintained operational efficiency with proactive oversight and corrections
- Played a pivotal role in exceeding monthly quota three consecutive times: setting a record within the company
- Increased store profitability
Retail Sales Consultant
AT&T Corporate Store
10.2018 - 12.2019
- Built solutions for customers and met/exceeded sales objectives
- Used a consultative sales approach to understand and meet customer needs
- Identified prospects needs and developed appropriate response along with information on fitting products and services
- Serviced existing accounts on a regular basis to maximize revenue
- Overcame customer objections for the best sales outcome
- Submitted and tracked orders, Collected and processed payments
Education
Airframe/Powerplant License - AMT
US Aviation Academy
Denton, TX10-2024
Associate of Applied Science -
Ranger college
Stephenville, TX05-2018
High School Diploma -
Stephenville Highschool
Stephenville, TX05-2015
Skills
- Skilled problem solver, quick learner
- Inventory management
- Hands on experience: Power tools, Machinery, Assembly line
- Fluent in Spanish
- Cargo handling expertise
- Airport safety regulations
- Dangerous goods handling
- Airline operations
- Sales Professional comfortable with presentations and overcoming objections
References
- Eric, Rugland, Crew Chief, eric.rugland@aa.com, (817)300-7811, American Airlines
- April, Ramos, Management, april.ramos@att.com, (817)201-7438, AT&T
- Maria, Garcia, Management, maria.d.garcia@aa.com, (817)825-8534, American Airlines
Timeline
Fleet Service Agent
American Airlines
04.2022 - Current
Sales Associate
American Airlines
06.2021 - 04.2022
Management
Cricket Wireless
02.2020 - 03.2021
Retail Sales Consultant
AT&T Corporate Store
10.2018 - 12.2019
Airframe/Powerplant License - AMT
US Aviation Academy
Associate of Applied Science -
Ranger college
High School Diploma -
Stephenville Highschool