Summary
Overview
Work History
Education
Skills
Timeline
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Brandon McDonald

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

8
8
years of professional experience

Work History

Front Desk Concierge

Optum/Plus One
09.2023 - Current
  • Welcomed customers with friendly greeting and answered general questions.
  • Checked members into gym by scanning badges.
  • Processed new memberships accurately.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Strengthened communication skills through regular interactions with others.
  • Conducted facility tours for potential members showcasing amenities offered while highlighting benefits of joining the gym community.
  • Kept front desk clean, clutter-free and orderly to present attractive atmosphere.

Patient Transporter

Providence Medical Center
06.2017 - Current
  • Used wheelchairs, stretchers and movable beds to move patients between hospital locations.
  • Lifted or assisted others to lift patients to move them on or off beds, surgical tables or stretchers.
  • Upheld strict confidentiality standards regarding patient information in adherence with HIPAA regulations.
  • Provided physical support to patients through diverse types of mobility assistance.
  • Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
  • Kept patient information and records secure by using private hospital databases and withholding information from outside sources.
  • Cleaned, sanitized and moved hospital equipment.
  • Worked effectively in fast-paced environments.

Workplace Experience Concierge (Sport)

CBRE/Nike Bo Jackson
03.2023 - 09.2023
  • Welcome employees to gym with positive and enthusiastic attitude
  • Create member profiles for new employees
  • Keep members updated on class schedules and building changes.
  • Handled customer complaints to satisfy and retain guests.
  • Proven ability to learn quickly and adapt to new situations.
  • Contributed to a positive work environment by maintaining a professional demeanor at all times.

Retail Associate

Nike Company Store
11.2015 - 09.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized upselling techniques to promote additional products and increase sales.
  • Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
  • Worked effectively in fast-paced environments.
  • Helped with product questions, selections, and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Participated in regular inventory audits, identifying discrepancies and ensuring accurate record-keeping practices were followed.

Education

No Degree -

Florida Southern College
Lakeland, FL

High School Diploma - General Education

Lawrence North High School
Indianapolis, IN
05.2006

Skills

  • Patient/Member Rapport Building
  • Front Desk Experience
  • Patient Safety
  • Retail/Customer Service
  • Regulatory Compliance
  • Administrative Skills
  • Training and mentoring
  • Clear Communication

Timeline

Front Desk Concierge

Optum/Plus One
09.2023 - Current

Workplace Experience Concierge (Sport)

CBRE/Nike Bo Jackson
03.2023 - 09.2023

Patient Transporter

Providence Medical Center
06.2017 - Current

Retail Associate

Nike Company Store
11.2015 - 09.2017

No Degree -

Florida Southern College

High School Diploma - General Education

Lawrence North High School

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Brandon McDonald