Nevada McQueen
BALTIMORE,MD
Summary
Dynamic hospitality professional with a robust background in customer service and front desk operations, dedicated to delivering exceptional guest experiences. Proven expertise in managing guest inquiries and reservations, with a strong ability to foster team collaboration in fast-paced environments. Committed to creating a welcoming atmosphere while ensuring efficient operations, utilizing effective communication and problem-solving skills to promptly address guest needs. Recognized for maintaining a professional demeanor and consistently achieving high levels of guest satisfaction.
Overview
2023
2023
years of professional experience
Work History
Front Desk Concierge
ACT Partners
Washington DC
- Managed daily front desk operations, ensuring smooth workflow and responsiveness to resident needs.
- Oversaw front desk activities in luxury residences and condominiums. Logged package deliveries from multiple carriers and updated residents on their packages.
- Engaged with residents daily to address and resolve concerns, documenting follow-ups and closing work orders to enhance satisfaction.
- Coordinated new move-ins with management and maintenance staff, facilitating a seamless transition for residents.
- Reported newly rented units to management; managed lease signings; and presented a "move-in package" to new residents.
- Participated regularly in resident/community events and celebrations.
- Conducted thorough reviews of package deliveries for accuracy.
Front Desk Concierge
Inter Solutions
Washington DC
- Working in various luxury residences and condominiums, I manage the front desk. Receiving package deliveries from many carrier companies, recording packages into computer systems websites, and conveying information to residents, as well as reconciling residential and package records to assure correctness.
- Responsibilities
- Package Audit
- Communicate with residents daily, address and resolve concerns, and aggressively document follow-ups and close work orders based on connected issues.
- Participated regularly in resident/community events and celebrations.
- Report newly rented units to management; lease signings are managed; and a "move-in package" is presented to new residents.
- Coordinate all new move-ins with management and maintenance staff
Sales Associates
Kmart Stores
Oxon hill, MD
- Assisted and supported the Store Manager with the day-to-day operations of the women's league's apparel department. Managed daily/nightly floor operations with exceptional organization, from shopping to purchase completion.
- Responsibilities
- Communicated with consumers daily, handled and resolved concerns, and actively recorded associated issues for management.
- As an operator, my tasks included answering phones and organizing reshop items.
- Incoming phone calls were routed to other department heads, and items were verified to be in stock for consumer inquiries.
Photography Assistant
Grad Images
- Assisted photographers in capturing high-quality images during events and studio sessions.
- Prepared and maintained photography equipment, ensuring readiness for shoots.
- Collaborated with team members to coordinate logistics for photo shoots and client sessions.
- Organized and archived photographs, improving retrieval efficiency for editing teams.
Circulation front Desk
Albert S. Cook Library
Towson, MD
09.2021 - 01.2023
- Work study occurred throughout my term at Towson University. Working at a desk, helping students with their academic needs.
- Responsibilities
- Checking in and out books
- Shelf Reading
- Shelf Cleaning
- Shelving books
- Finding book materials accessible for students or non- students
EVS Housekeeping
INOVA Fairfax Hospital
Fairfax, VA
12.2018 - 06.2019
- Aids and supports INOVA personnel and patients in all aspects of hospital operations, including cleaning and ground maintenance. Completed day-to-day administrative tasks.
- Responsibilities
- Provided cleaning assistance to patients by servicing an average of 25 rooms per day.
- Improved client satisfaction by resolving problems quickly, resulting in higher patient retention and loyalty.
- Supported customer loyalty campaigns by responding quickly and efficiently to cleaning issues in bathrooms, nurse stations, medical rooms, staff lounge, and the nourishment room.
- Compiled and categorized extra chores that would create a safer atmosphere for the staff and clients, such as three times sweeping for garbage in busy offices, two times daily vacuuming the pharmacy medicine area and the IV room, and overnight pre-prep for low stock goods for high-use toilets.
- Operated a high-volume client area and oversaw daily direct and indirect management and client relations operations, including serving as the point of contact when a cleaning complaint was filed.
Education
Bachelors of Fine Arts - Arts
Towson University
05-2025
Anticipated associate degree - Art
PRINCE GEORGE'S COMMUNITY COLLEGE
Largo, MD09-2020
Attained High School Diploma - undefined
DUVAL HIGHSCHOOL
Lanham, MD05-2014
Skills
- Reservation Management
- Transportation coordination
- Customer service
- Effective communication
- Team collaboration
- Team player attitude
- Customer rapport
Timeline
Circulation front Desk
Albert S. Cook Library
09.2021 - 01.2023
EVS Housekeeping
INOVA Fairfax Hospital
12.2018 - 06.2019
Front Desk Concierge
ACT Partners
Front Desk Concierge
Inter Solutions
Sales Associates
Kmart Stores
Anticipated associate degree - Art
PRINCE GEORGE'S COMMUNITY COLLEGE
Attained High School Diploma - undefined
DUVAL HIGHSCHOOL
Photography Assistant
Grad Images
Bachelors of Fine Arts - Arts
Towson University