Jessica Harwood

Coordinated room reservations and organized catering and events for office functions to enhance guest experience.

Greeted team members and guests to establish a welcoming atmosphere.

Answered incoming calls, assisting with inquiries and transferring calls as necessary.

Ensured cleanliness and organization of front desk area to maintain professional office image.

Supported administrative operations through efficient filing, data entry, and correspondence management.

• Managed and coordinated administrative programs and office activities.
• Managed purchasing, tracking, and organization of essential office supplies, ensuring availability and supporting seamless office operations.
• Resolved, managed and answered telephone inquiries; handled, processed, directed, transferred calls and scheduled meetings..
• Handled confidential and time-sensitive material.
• Developed spreadsheets, organized databases, and produced presentations, reports, and documents, streamlining information access for team members.
• Performed physician credentialing efficiently and accurately.
• Partnered with leadership to set team goals.
• Supervised team activities to ensure project completion.
• Unpacked, inspected, and staged incoming inventory, identifying damaged or defective items and documenting discrepancies for vendor returns.

• Managed daily office operations, optimizing correspondence, scheduling, and filing systems for efficiency.
• Maintained calendars, scheduled meetings for senior leadership, including organizing meetings and conference calls.
• Coordinated travel arrangements and prepared comprehensive itineraries for executives, enhancing travel experience.
• Served as a point of contact between departments and external clients.
• Prepared and edit reports, memos, and other documents with high accuracy
• Tracked and ordered office supplies, maintaining consistent availability while adhering to budget constraints.
• Assisted in the planning and execution of over 30 corporate events; supporting events logistics, managing vendors, and providing exceptional customer service.

• Provided administrative support and managed the daily office operations for an orthopedic clinic at Mayo Clinic Square in Minneapolis.
• Delivered customer service by resolving queries through telephone and email correspondence, enhancing client satisfaction..
• Processed incoming/outgoing mail daily, ensuring 100% accurate distribution..
• Scheduled meetings and managed calendars.
• Supported the HR with onboarding and documentation.
• Managed inventory, tracked stock levels, and coordinated ordering of office supplies to ensure operational efficiency.