Adilene Monrroy
Miami
Summary
Hospitality professional with strong background in customer service and front desk operations, prepared to deliver outstanding resident experiences. Proven ability to manage front desk operations and coordinate with building team effectively. Known for fostering team collaboration and adapting to dynamic environments, ensuring smooth operations and resident satisfaction.
Overview
6
6
years of professional experience
Work History
Front Desk Concierge
Valencia South Miami Condominium Association
Miami, FL
01.2023 - 12.2025
- Coordinated communication between residents and management regarding maintenance requests.
- Maintained accurate records of visitor logs and package deliveries to enhance security measures.
- Trained new staff on front desk procedures to ensure consistency in service delivery.
- Greeted residents and guests, offered assistance, and answered questions to build rapport and maintain a friendly environment.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Maintained up-to-date knowledge of association policies, procedures, events, ensuring accurate information was communicated to guests.
- Facilitated emergencies between the management team and residents such as stuck elevators, leaks/flooding, and general alarm signal in a calm and efficient manner.
- Keep daily shift shift log of all events for review.
- Watch cameras and report any violations or incidents that are observed.
Ski Instructor and Rental/Sales Associate
North Star Ski Resort
Tahoe City, CA
10.2022 - 02.2023
- Assisted customers in selecting rental products based on needs and preferences.
- Processed rental agreements and payments using company-specific software efficiently.
- Trained new associates on rental procedures and customer service best practices.
- Instructed diverse groups in skiing techniques and safety protocols.
- Developed tailored lesson plans to enhance student performance and engagement.
- Conducted regular inspections of equipment for cleanliness and maintenance compliance.
- Maintained equipment inventory, ensuring all gear was safe and operational for daily use.
- Monitored weather conditions to adjust lesson plans for optimal safety and enjoyment.
Server Supervisor
Applebee's Bar and Grill
Sanger, CA
01.2022 - 09.2022
- Supervised daily operations to ensure optimal service and adherence to quality standards.
- Trained and mentored new servers on menu knowledge and customer service techniques.
- Coordinated staff schedules to maximize coverage during peak hours, enhancing efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with kitchen staff to coordinate orders and maintain workflow during peak hours.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Team Leader/Cashier
Jack in the Box
Sanger, CA
02.2021 - 12.2021
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Trained new staff on service standards and food safety compliance protocols.
- Streamlined order processing procedures to enhance customer service efficiency.
- Collaborated with team members to streamline checkout procedures and reduce wait times.
- Operated kitchen equipment efficiently to prepare food items according to standards.
- Maintained cleanliness and organization of workstations, ensuring compliance with health regulations.
- Oversaw cooking processes, ensuring quality control and consistency in food presentation and taste.
- Cooked menu items according to specified instructions.
- Handled high-pressure situations gracefully, maintaining professionalism even during peak business periods.
Junior Mentor Teacher
Science, Art, Music, (SAM) Academy
Sanger, CA
10.2019 - 12.2020
- Mentored student teachers, fostering instructional skills and classroom management techniques.
- Developed curriculum materials aligned with educational standards and student needs.
- Facilitated professional development workshops, enhancing staff collaboration and teaching strategies.
- Initiated peer tutoring program to support students struggling with course material, raising overall class performance.
Education
High School Diploma -
Sanger High School
SangerSkills
- Conflict resolution
- Strong multitasking
- Foreign language fluency
- Customer service
- Property management software
- Cash handling experience
- Housekeeping and maintenance collaboration
- Time management
- Administrative support
- Mail and packages
- Microsoft office
- Oral and written communications
- Front desk management
- Problem-solving skills
- POS systems
- Math skills and analytics
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Concierge
Valencia South Miami Condominium Association
01.2023 - 12.2025
Ski Instructor and Rental/Sales Associate
North Star Ski Resort
10.2022 - 02.2023
Server Supervisor
Applebee's Bar and Grill
01.2022 - 09.2022
Team Leader/Cashier
Jack in the Box
02.2021 - 12.2021
Junior Mentor Teacher
Science, Art, Music, (SAM) Academy
10.2019 - 12.2020
High School Diploma -
Sanger High School