Dominiuqe Coletta

• Welcomed clients and ensured a positive first impression at the salon and spa.
• Managed appointment scheduling using salon software for optimal client flow.
• Assisted clients with product selection, providing personalized recommendations and service information.
• Maintained cleanliness and organization of the front desk and waiting area for client comfort.
• Processed payments and managed transactions efficiently at the point of sale system.
• Handled client inquiries and resolved issues promptly to enhance customer satisfaction.

• Instructed children in swim techniques and water safety skills.
• Developed personalized lesson plans for varying skill levels and ages.
• Communicated with parents about progress and addressed concerns effectively.
• Monitored pool area to ensure guest safety and compliance with rules.
• Administered first aid and responded to emergencies effectively and promptly.
• Completed day-to-day duties accurately and efficiently.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• I scheduled new class times for swim lessons every weekend

• Executed opening and closing duties to ensure smooth daily operations and compliance with safety protocols
• Responded to customer questions and concerns in person, over the phone, and delivered high-quality service.
• Checked in members and addressed membership and scheduling inquiries to enhance customer experience
• • Improved customer satisfaction by resolving inquiries and concerns effectively, resulting in an increase in positive feedback within 6 months

Coordinated childcare area operations, overseeing staff and facilitating communication with parents

• Certified in CPR and AED as part of employee safety and emergency preparedness training