MELAT ZIPPI
Los Angeles,CA
Summary
Results-driven leader with a laser focus on delivering exceptional support for customer needs across diverse industries. Proven ability to effectively manage concerns and resolve conflicts, maximizing customer satisfaction. Brings a strong background in customer/guest relations, finance, front office management, and hospitality experiences to consistently exceed expectations.
Overview
8
8
years of professional experience
Work History
Front Desk Concierge
BBCM
05.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Assisted guests with reservations, modifications, and cancellations in a courteous and professional manner.
Restaurant Floor Manager
The Nile Restaurant and Bar
12.2021 - 05.2023
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Managed staff schedules, ensuring adequate coverage during peak times and reduced labor costs.
- Monitored daily cash transactions, ensuring accuracy in all financial reporting processes.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
Tax Associate
BYTS Financial LLC
01.2021 - 09.2022
- Maintained detailed sensitive records of client interactions and transactions, ensuring the highest level of accuracy and confidentiality.
- Prepared accurate tax returns for individuals, partnerships, corporations, and non-profit organizations, maximizing deductions and credits.
- Streamlined tax preparation processes for increased efficiency and accuracy in filing returns.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
- Reviewed and analyzed client data and accurately prepared income tax returns and tax research.
Technical Support
Apple Inc.
09.2016 - 06.2020
- Provided world-class customer service to all customers with both urgency and care through probing, analyzing, isolating and resolving each technical challenge
- Improved customer satisfaction ratings by providing exceptional technical support and troubleshooting assistance.
- Handled customer inquiries over and provided technical support via livechat and telephone.
- Provided technical support for hardware and software issues, reducing downtime for users.
- Filed accurate and detailed notes and cases for each customer interaction to maintain a personal history of customers experience
Hostess
Lionfish Modern Coastal Cousin
09.2018 - 04.2020
- Performed reservation responsibilities and coordinated seating arrangements of the entire restaurant
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Coordinated seating arrangements of the restaurant
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Education
Bachelor of Arts - Interdisciplinary Studies: Environmental Engineering, Sustainability and Counseling
San Diego State University
San Diego, CA08.2020
Skills
- Team player attitude
- Conflict Resolution
- Exceptional communication
- Strong multitasking
- Customer Service
- Hospitality services
- Training and mentoring
- Front Office Support
- Guest accommodations
- Reservation Management
- Event Planning
- Daily Reporting
- Coaching and Mentoring
Involvementsandleadership
- National Society of Black Engineers, Senator and Membership chair, 2015, 2017
- Engineers Without Boarders, 2017, Present
References
references upon request
Timeline
Front Desk Concierge
BBCM
05.2023 - Current
Restaurant Floor Manager
The Nile Restaurant and Bar
12.2021 - 05.2023
Tax Associate
BYTS Financial LLC
01.2021 - 09.2022
Hostess
Lionfish Modern Coastal Cousin
09.2018 - 04.2020
Technical Support
Apple Inc.
09.2016 - 06.2020
Bachelor of Arts - Interdisciplinary Studies: Environmental Engineering, Sustainability and Counseling
San Diego State University
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