Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon McDonald

New York

Summary

Customer-oriented retail professional well-versed in driving sales, building customer loyalty, and providing exceptional customer service. Skilled at identifying customer needs and offering appropriate solutions. Proven track record of consistently meeting and exceeding sales goals and delivering customer satisfaction.

Overview

9
9
years of professional experience

Work History

SENIOR AUDI BRAND SPECIALIST

Empire Automotive Group - Audi Lynbrook
09.2022 - 01.2024
  • Supply customer with product performance and benefits
  • Created and maintained effective relationships with clients, ensuring customer satisfaction
  • Provided customers with product knowledge and advice on the best solutions for their needs
  • Develop a comprehensive menu selling process
  • Maintained accurate records of all transactions, ensuring proper documentation was filed appropriately.

AUDI BRAND SPECIALIST

Open Road Automotive Group - Audi Manhattan
11.2018 - 01.2022
  • Follow-up with buyers to ensure referral business
  • Performed high-quality and professional demonstrations of new/used vehicles
  • Greeted customers and ascertained what each customer wanted and needed
  • Maintained records related to sales
  • Prepared sold vehicles for customer delivery prior to customer arrival.

AUDI BRAND SPECIALIST

Atlantic Automotive Group - Audi Lynbrook
02.2016 - 07.2018
  • Sold automotives to new customers as well as returning customers in good faith
  • Established and expanded automotive sales programs
  • Assisted in mentoring new sales representatives as needed
  • Worked to improve the success of the company by leading in sales for multiple months.

CUSTOMER SERVICE REPRESENTATIVE

Mercedes Benz
03.2015 - 01.2016
  • Provided professional and courteous guest service while operating touch points and assisting guests with service needs
  • Performed multiple tasks and worked efficiently under pressure all in an empathetic and positive manner
  • Generated discovery questions in order to alleviate conflict and solve disputes.

Education

COMPLETED COURSEWORK TOWARDS ASSOCIATE IN BUSINESS ADMINISTRATION FINANCE -

Nassau Community College
Garden City, NY
05.2019

Skills

  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Office
  • Team Motivation
  • Adaptability
  • Consultative Selling
  • Building Rapport
  • Team Leadership
  • Cash Handling Accuracy
  • Time Management
  • Customer Service
  • Problem Prevention
  • Troubleshooting
  • Computer Competency
  • Google Suite

Timeline

SENIOR AUDI BRAND SPECIALIST

Empire Automotive Group - Audi Lynbrook
09.2022 - 01.2024

AUDI BRAND SPECIALIST

Open Road Automotive Group - Audi Manhattan
11.2018 - 01.2022

AUDI BRAND SPECIALIST

Atlantic Automotive Group - Audi Lynbrook
02.2016 - 07.2018

CUSTOMER SERVICE REPRESENTATIVE

Mercedes Benz
03.2015 - 01.2016

COMPLETED COURSEWORK TOWARDS ASSOCIATE IN BUSINESS ADMINISTRATION FINANCE -

Nassau Community College
Brandon McDonald