Luis Hernandez
Pembroke Pines,FL
Summary
Dynamic and results-oriented Sales Associate with a proven track record in the automotive industry, currently representing Audi. Leverages strong interpersonal skills and in-depth product knowledge to drive customer satisfaction and sales performance. Former U.S. Coast Guard member with extensive experience in leadership, teamwork, and strategic problem-solving. Comfortable with managing high-stakes situations and navigating complex challenges. Seeking to advance my career by transitioning into a role where I can utilize my sales expertise and military discipline to lead teams and achieve organizational goals.
Overview
8
8
years of professional experience
Work History
Audi Brand Specialist
Holman Automotive
02.2022 - Current
- Boosted customer satisfaction by providing knowledgeable guidance on Audi vehicle features and putting the costumers needs first.
- Managed customer information within CRM software accurately, streamlining communication between departments as needed.
- Coordinated test drives for prospective buyers, tailoring routes based on their preferences and desired vehicle capabilities demonstration.
- Developed custom quotes for clients, considering various factors such as trade-ins, promotional offers, and available financing options.
- Assisted customers with financing options, collaborating with the finance team to ensure smooth transactions.
- Maintained up-to-date knowledge of Audi products, technology advancements, and market trends through ongoing training sessions.
Maritime Enforecement Specialist
United States Coast Gaurd
06.2016 - 04.2022
- Collaborated effectively with local and international partners to address cross-border maritime threats and maintain regional security.
- Boarded recreational and commercial vessels to conduct safety inspections and enforce maritime law.
- Responsible for holding trainings and maintaining record of the units weapons and law enforcement qualifications.
- Played an instrumental role in anti-smuggling operations, intercepting illegal narcotics before reaching their intended destinations.
- Completed and submitted thorough reports of all the law enforcement boardings that were conducted on a daily basis.
- Mentored junior staff members on essential skills needed for success as a Maritime Enforcement Specialist.
- Maintained record of and conducted maintenance of all weapons systems and pyrotechnics on base.
Education
High School Diploma -
Southwest Miami Senior High School
Miami, FL06.2012
Skills
- Strong Communication Skills
- Time Management
- Microsoft word
- Negotiation Techniques
- Goal Oriented Approach
- Excel
Languages
Spanish
Native or Bilingual
Timeline
Audi Brand Specialist
Holman Automotive
02.2022 - Current
Maritime Enforecement Specialist
United States Coast Gaurd
06.2016 - 04.2022
High School Diploma -
Southwest Miami Senior High School
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