Marshall Thurman
Car Sales; Financial Analysis
Bolivia,NC
Summary
Dynamic professional with a proven track record at Nissan North America, excelling in variance analysis and data visualization. Adept at enhancing customer experiences and driving sales through effective communication and CRM expertise. Recognized for saving $1M in Lemon Law settlements while leading training initiatives for new hires.
Overview
7
7
years of professional experience
Work History
Audi Brand Specialist
Audi Cape Fear
Wilmington
10.2025 - Current
- Engage customers through personalized interactions to enhance brand loyalty and sales.
- Utilized CRM software to track customer interactions and streamline follow-up processes.
- Demonstrate vehicles' capabilities through informative test drives, highlighting key features, and benefits.
- Collaborate with other departments within the dealership, such as finance and service centers, to ensure customer satisfaction.
Financial Analyst II
Nissan North America, Inc.
Franklin
09.2022 - 10.2025
- Accurately managed the bill of materials for the Nissan Pathfinder and Infiniti QX60.
- Ad-hoc assignment "go-to" for management, delivering variance analyses, reconciliation reports, and data visualizations under tight deadlines.
- Co-Administrator for proprietary database, ensuring accurate and timely reporting within the department and downstream.
- Regularly improved working files for efficiency and accuracy.
- Maintained comprehensive documentation for reporting processes, ensuring clarity and consistency.
- Group leader in training and development for new hires.
Student Intern
Nissan North America, Inc.
05.2022 - 09.2022
- Conducted a thorough, benchmarking analysis of automotive sales finance companies and presented findings to senior leadership.
- Utilized financial statements and other SEC filings to calculate KPIs for benchmarking.
- Developed a file compiling KPI reports for streamlined reporting.
Arbitration Specialist
Nissan North America, Inc.
01.2020 - 05.2022
- Effectively worked with clients in California and other states to settle Lemon Law claims.
- Conducted thorough research in state Lemon Law guidelines to determine eligibility.
- Successfully negotiated vehicle buybacks and settlements - est. savings of $1M during tenure.
Regional Consumer Affairs Specialist
Nissan North America, Inc.
08.2018 - 01.2020
- Efficiently worked with 11 dealerships in southern Los Angeles, California to assist clients with post-warranty repairs.
- Collaborated with field managers and technicians to resolve complex cases.
- Created a system for granting/denying financial assistance that empowered team leads to make decisions in the absence of management.
Education
Master's of Business Administration - Finance
Louisiana State University
Shreveport01.2023
Bachelor of Science - Marketing
Tennessee Technological University
Cookeville, TN01.2018
Skills
- Variance analysis
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Outlook
- Tableau Desktop
- Oral communication
- Written communication
- Attention to detail
- Training and development
- Database management
- CDK customer relationship management
- Salesforce CRM
- Data analysis and reporting
- Financial acumen
Awards
- Owner Retention Award, Nissan North America, Inc., 2022, Awarded for retaining the most customers in a year.
- V-UP Certified Problem Solver, Nissan North America, Inc., 2019, Awarded upon completion of a project to enhance day-to-day activities - similar to Six Sigma Green Belt.
Timeline
Audi Brand Specialist
Audi Cape Fear
10.2025 - Current
Financial Analyst II
Nissan North America, Inc.
09.2022 - 10.2025
Student Intern
Nissan North America, Inc.
05.2022 - 09.2022
Arbitration Specialist
Nissan North America, Inc.
01.2020 - 05.2022
Regional Consumer Affairs Specialist
Nissan North America, Inc.
08.2018 - 01.2020
Master's of Business Administration - Finance
Louisiana State University
Bachelor of Science - Marketing
Tennessee Technological University