Brandon McDonough
Grand Island
Summary
Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Sales Representative
Insurance Advantage
Grand Island
08.2025 - 11.2025
- Established strong relationships with clients to enhance customer loyalty.
- Conducted market research to identify potential sales opportunities.
- Presented product demonstrations to showcase features and benefits effectively.
Account Representative
Piatek Insurance Agency Inc.
Grand Island
09.2022 - 08.2025
- Managed client correspondence and inquiries regarding insurance policies.
- Developed and maintained strong relationships with clients and insurance providers.
- Developed and maintained strong relationships with clients, vendors and colleagues.
Sales Representative
PIC Group
Fort Lauderdale
01.2018 - 04.2022
- Served as primary point of contact for assigned clients to resolve issues or complaints and provide updates on new products or services.
- Maintained detailed records of all transactions within assigned accounts.
- Improved and streamlined service to existing clients by maintaining positive, helpful approach.
- Used knowledge of customer needs to form account strategies, promoting long-term value.
- Managed and maintained relationships with key accounts, serving as the primary point of contact for their inquiries, concerns, and feedback.
- Provided product information to customers and aligned products with customer needs to boost satisfaction.
- Negotiated contracts and prices with clients to exceed sales goals.
- Utilized persuasive communication techniques to close deals quickly and efficiently.
- Developed and maintained strong customer relationships and networks within designated sales territory.
- Generated leads and maintained lists of prospective customers.
- Attended scheduled training sessions, department meetings, and company events to build expertise and promote company image.
- Generated new leads through cold-calling, networking, and referrals.
- Cold called potential customers to generate leads.
Sales Representative
Septic Maxx
Delray Beach
02.2016 - 01.2018
Senior Agent
IQOR
Plymouth
02.2008 - 01.2016
- Communicated product features, advantages, and benefits to customers.
- Generated leads and maintained lists of prospective customers.
- Attended scheduled training sessions and department meetings to build expertise.
- Advised clients regarding accounts, pricing schedules, and financing options.
- Built and established strong relationships with customers, enabling long-term partnerships.
- Followed up with customers after sales to gain feedback.
- Updated and expanded client databases within assigned territory.
- Performed daily administrative duties such as filing documents, preparing invoices and processing payments.
- Collaborated with colleagues across multiple departments in order to resolve escalated cases promptly.
- Demonstrated strong leadership skills by managing a team of agents, delegating tasks and providing guidance when needed.
- Provided excellent customer service to clients, resolving conflicts and issues quickly and efficiently.
- Met or exceeded performance metrics, including call handling time, sales targets, and customer satisfaction scores.
- Maintained positive, professional attitude in all customer interactions.
- Managed multiple communication channels simultaneously, including phone, email, and live chat.
Debt Collector
Capital Management Services
Buffalo
08.2006 - 01.2008
- Collected defaulted loans on behalf of Navient.
- Successfully negotiated payment plans with delinquent customers, demonstrating strong interpersonal and communication skills.
- Monitored accounts to ensure accuracy of payment information.
- Performed skip tracing activities to locate debtors who had moved or changed contact information.
- Provided prompt responses to customer inquiries via phone, email, text message, or letter correspondence in a professional manner.
- Brought accounts to current status by reducing delinquency and defaults.
- Collaborated effectively with other departments including accounting, sales, marketing, legal on various projects.
- Achieved productive levels of call metrics, contact percentages and other key performance indicators.
- Persuaded customers to pay amounts due on credit accounts, damage claims, and nonpayable checks and to return merchandise.
Education
AutoCad - Computer-aided Design
On Boces
Niagara Falls, NYHigh School Diploma -
Grand Island Senior High School
Grand Island, NYSkills
- Customer engagement
- Document management
- Goal oriented
- Sales proficiency
- Sales expertise
- Contract negotiation and closing tactics
- Problem-solving
- Professionalism
- Time management
- Multitasking Abilities
- Reliability
- Persuasive communication
- Upselling techniques
- Networking skills
Certification
- Property Casualty License
- Life and Health Insurance
References
References available upon request
Timeline
Sales Representative
Insurance Advantage
08.2025 - 11.2025
Account Representative
Piatek Insurance Agency Inc.
09.2022 - 08.2025
Sales Representative
PIC Group
01.2018 - 04.2022
Sales Representative
Septic Maxx
02.2016 - 01.2018
Senior Agent
IQOR
02.2008 - 01.2016
Debt Collector
Capital Management Services
08.2006 - 01.2008
AutoCad - Computer-aided Design
On Boces
High School Diploma -
Grand Island Senior High School