District Manager
Starbucks
Jacksonville, FL
2017 - 2025
- Oversaw $27M portfolio comprising 11 locations and over 250 team members, achieving operational excellence for 2.7 million customers annually.
- Boosted top line revenue by 6% year-over-year through premium customer service and reduced wait times.
- Increased profit by 3% via improved inventory practices and precise labor controls.
- Facilitated brand expansion by successfully leading multiple NROs.
- Supported district manager training and professional development as a District Manager Trainer across Southeast and Mid-Atlantic regions.
- Collaborated cross-functionally to improve enterprise-wide store action planning tools.
- Enhanced regional drive-thru performance, achieving a 12% improvement in service speed across 10 districts.
- Led a regional training initiative focused on beverage recipe execution that resulted in a 5% increase in customer satisfaction across a portfolio of 106 locations.