Brandon Myers

Lakeland,FL

Summary

Dedicated leader with proven ability to motivate teams to achieve operational excellence. Adept at providing exceptional customer service to support customer loyalty and satisfaction. Skilled in training and developing team members to reach their highest potential. Strategic, results-driven professional with demonstrated success elevating operational standards to improve overall team and business performance. Communicates clear work expectations and company vision to set and achieve measurable goals in demanding, complex work environments. Proven leader with seasoned ability to inspire teams and capitalize on emerging opportunities to enhance business profile, reputation, and influence.

Overview

years of professional experience

Certification

Work History

Shift Supervisor

Starbucks Coffee Company

03.2015 - Current

Demonstrate ability to manage a team of employees and ensure successful shift operations
Manage store closing and opening procedures to ensure safety and security
Assist customers with inquiries, orders and complaints in a timely manner
Train new employees in job duties, safety protocols, policies and procedures, and company culture
Hold team members accountable during shift by effectively coaching to improve performance
Coach team members, delivering candid feedback on expectations and performance
Create successful shift plans, adjusting team member line-up to achieve shift efficiency
Manage inventory levels and minimized loss, following company systems and guidelines
Cultivate and maintain work culture through team building and positive interactions

Education

Bachelor of Science (B.S.) in Biological Sciences -

Arizona State University

12.2024

Skills

Employee Training
Workplace Safety
Decision-Making
Creative Problem-Solving
Staff Training and Development

Customer-Oriented
Inventory control and record keeping
Operations Management
Team Leadership