Brandon Nash
Gardendale,AL
Summary
Dynamic administrative and customer service professional with a proven track record in licensing compliance, debt resolution, and retail leadership. Expertise in ensuring documentation accuracy, managing databases, and effectively resolving complex customer issues within high-volume environments. Recognized for exceptional communication skills, meticulous attention to detail, and the ability to handle sensitive financial and operational information with professionalism. Committed to delivering outstanding service and fostering positive client relationships while driving organizational success.
Overview
13
13
years of professional experience
Work History
Tax & Business License Administrative Analyst
Avenu Insights & Analytics
10.2024 - Current
- Process and validate business license and tax documentation to ensure regulatory compliance and accuracy.
- Maintain and update municipal databases with precise records and verified information.
- Communicate with business owners to provide guidance on licensing requirements and resolve documentation issues.
- Support workflow coordination to ensure timely processing and operational efficiency.
- Analyzed operational data to identify trends and recommend process improvements.
- Developed and maintained comprehensive reports for management review and decision-making.
Independent Contractor / Owner
Kool Kreations
08.2017 - Current
- Manage a custom handmade décor business including product fulfillment, inventory, and customer orders.
- Provide professional communication through phone, email, and online order platforms.
- Resolve customer concerns and maintain strong satisfaction through personalized service.
- Oversee brand presentation, product quality, and overall customer experience.
Closing Manager
Dollar General
05.2024 - 03.2025
- Managed closing operations including cash audits, reconciliation, and store shutdown procedures.
- Supervised evening staff, delegated tasks, and ensured store readiness for the following business day.
- Resolved customer concerns while maintaining high service standards and operational safety.
- Reduced cash discrepancies through improved nightly reconciliation procedures and staff oversight.
Debt Resolution Specialist
The Law Office of Maury Cobb
08.2023 - 06.2024
- Conducted financial reviews to determine repayment strategies and account resolution options.
- Maintained strict adherence to federal and state compliance regulations during all customer interactions.
- Investigated account discrepancies and corrected data inaccuracies.
- Improved recovery outcomes by offering structured and customer-focused repayment solutions.
- Analyzed case files for accuracy, improving resolution timelines by implementing best practices.
- Mentored junior staff on effective communication strategies with clients and stakeholders.
Debt Resolution Specialist
Law Offices of Rausch Sturm
07.2022 - 08.2023
- Handled high-volume inbound and outbound calls related to debt recovery and account resolution.
- Documented disputes, researched account history, and resolved discrepancies efficiently.
- Maintained confidentiality while navigating sensitive financial discussions.
- Consistently met performance metrics for recovery, accuracy, and compliance.
- Resolved client inquiries and complaints, ensuring timely and effective solutions.
- Collaborated with legal teams to streamline case management processes.
Certified Nursing Assistant
Fultondale Home Health
10.2015 - 01.2018
- Assisted patients with mobility, hygiene, meals, and daily living activities.
- Monitored vital signs and maintained accurate patient documentation.
- Ensured adherence to dietary restrictions and individualized care plans.
- Helped maintain a safe and supportive home-care environment.
- Assisted with medical procedures, maintaining patient safety and adherence to care plans.
Customer Service Representative
Ace Courier Service
10.2012 - 10.2015
- Provided customer support within a fast-paced dispatch and call center environment.
- Entered and retrieved customer information across multiple digital systems.
- Resolved delivery concerns by coordinating with dispatch and logistics personnel.
- Maintained professionalism while handling high-volume customer interactions.
- Resolved customer inquiries and complaints through effective communication and problem-solving skills.
- Managed order processing, ensuring timely dispatch of deliveries to meet customer expectations.
Education
Certified Nursing Assistant Program -
Job Corps
Diploma -
Gardendale High School
undefined
Jefferson State Community College
Skills
- Administrative Operations
- Compliance Support
- High-Volume Workflow Management
- Record Management
- Prioritization
- Licensing & Compliance Systems
- Database Navigation
- POS Systems & Cash Reconciliation
- Customer Engagement Platforms
- Policy analysis
- Records management
Timeline
Tax & Business License Administrative Analyst
Avenu Insights & Analytics
10.2024 - Current
Closing Manager
Dollar General
05.2024 - 03.2025
Debt Resolution Specialist
The Law Office of Maury Cobb
08.2023 - 06.2024
Debt Resolution Specialist
Law Offices of Rausch Sturm
07.2022 - 08.2023
Independent Contractor / Owner
Kool Kreations
08.2017 - Current
Certified Nursing Assistant
Fultondale Home Health
10.2015 - 01.2018
Customer Service Representative
Ace Courier Service
10.2012 - 10.2015
undefined
Jefferson State Community College
Certified Nursing Assistant Program -
Job Corps
Diploma -
Gardendale High School