Michelle Pellett
Zephyrhills,FL
Summary
Dynamic server with a strong work ethic and exceptional customer service skills, honed at Bahama Breeze. Proven ability to enhance guest experiences through effective communication and upselling techniques. Committed to maintaining cleanliness standards and ensuring order accuracy in high-volume dining environments, fostering a collaborative team atmosphere.
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
8
8
years of professional experience
Work History
Server
Bahama Breeze
Lutz, FL
09.2025 - Current
- Assisted guests with menu selections and provided exceptional customer service.
- Prepared dining area by setting tables and ensuring cleanliness throughout shifts.
- Collaborated with kitchen staff to ensure timely food delivery and quality standards.
- Managed cash register operations, processed payments, and handled customer transactions efficiently.
- Learned daily specials and promotions to effectively communicate offerings to patrons.
- Adapted to changing priorities in a fast-paced environment while maintaining service quality.
- Supported team members during peak hours to enhance overall guest experience.
- Maintained knowledge of health and safety regulations to ensure compliance in food service operations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Server
Beef 'O' Brady's
Riverview, FL
06.2022 - 10.2024
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Server
Nacho Hippo
North Myrtle Beach, SC
02.2021 - 06.2022
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maximized table turnover rate by managing reservations and seating arrangements.
- Contributed to inventory management by monitoring stock levels.
- Managed inventory of dining supplies to prevent shortages during service.
- Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
- Trained new staff on menu knowledge and service protocols, raising team's overall performance.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Burgers 2 Beer
Cleveland, OH
10.2017 - 12.2020
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
Server
Chocolate Bar
Cleveland, OH
10.2017 - 02.2019
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
Education
Certificate of Technical Studies - Collision Repair And Refinishing
Ohio Technical College
Cleveland, OH02-2019
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Professional appearance
- Memory retention
- Cleanliness standards
- Customer service
- Safe food handling
- Menu memorization
- Food running
- High volume dining
- Team collaboration
- Sales expertise
- Order accuracy
- Supply restocking
- Quality control
- Food safety practices
- Sales techniques
- Table bussing
- Dining area maintenance
- Order management
- Beverage preparation
- Tableside etiquette
Timeline
Server
Bahama Breeze
09.2025 - Current
Server
Beef 'O' Brady's
06.2022 - 10.2024
Server
Nacho Hippo
02.2021 - 06.2022
Server
Burgers 2 Beer
10.2017 - 12.2020
Server
Chocolate Bar
10.2017 - 02.2019
Certificate of Technical Studies - Collision Repair And Refinishing
Ohio Technical College