Brandon (Blake) Potucek
Levittown,NY
Summary
Proven to excel in customer service and cash handling, my tenure at King Kullen Grocery Co showcased my ability to enhance customer satisfaction and exceed productivity goals. Demonstrating reliability and a knack for POS system operations, I adeptly managed transactions and addressed concerns, significantly minimizing discrepancies and fostering a positive shopping environment.
Overview
1
1
year of professional experience
Work History
Barista
Starbucks
09.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Cashier
King Kullen Grocery Co
08.2023 - 10.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Answered questions about store policies and addressed customer concerns.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Stocked, tagged and displayed merchandise as required.
- Checked expiration dates and rotated products to verify freshness and avoid spoilage.
- Wrapped, boxed and weighed bakery department products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Education
Associate of Science - Criminal Justice
Nassau Community College
Garden City06.2026
High School Diploma -
General Douglas MacArthur High School
Levittown, NY06.2024
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Money Handling
- Reliability and punctuality
- Customer Relations
- Cash Register Operation
- Product restocking
- POS system operations
- ID Verification
Timeline
Barista
Starbucks
09.2024 - Current
Cashier
King Kullen Grocery Co
08.2023 - 10.2024
Associate of Science - Criminal Justice
Nassau Community College
High School Diploma -
General Douglas MacArthur High School
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