Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Proctor

Brandon Proctor

Chico,CA

Summary

Accomplished Shop Foreman at Pajouh Automotive, adept in problem-solving and training, significantly enhancing team performance and customer satisfaction. Expert in diagnosing complex issues, as demonstrated at Cole European, with a strong focus on work planning and prioritization. Proven track record in improving service quality and fostering professional growth.

Overview

17
17
years of professional experience

Work History

Mercedes Benz & Volvo Shop Foreman

Pajouh Automotive
06.2022 - Current
  • Managed a team of skilled technicians, fostering a positive work environment that encouraged professional growth and development.
  • Fostered a strong team dynamic by promoting trust, open communication, and collaborative problem solving among team members.
  • Addressed customer concerns in a timely manner, upholding the company''s reputation for excellent customer service.

Jaguar Land Rover Buyback Technician

Cole European
10.2017 - 06.2022
  • Diagnosed vehicle that were bought back from Jaguar Land Rover Dealerships because they were diagnosed improperly.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical and electrical issues.
  • Diagnosed complex mechanical, electrical and squeak & rattle issues ensuring customer satisfaction.

Kia Journeyman Technician

Concord Kia
09.2015 - 10.2017
  • Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Enhanced customer satisfaction with prompt diagnosis and resolution of complex mechanical issues.

Assistant Manager

Hagins Automotive
04.2007 - 09.2015
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.

Education

Associate of Applied Science -

Universal Technical Institute
Phoenix, AZ
04.2001

Skills

Problem-Solving

Training and mentoring

Work Planning and Prioritization

Customer Service

Timeline

Mercedes Benz & Volvo Shop Foreman

Pajouh Automotive
06.2022 - Current

Jaguar Land Rover Buyback Technician

Cole European
10.2017 - 06.2022

Kia Journeyman Technician

Concord Kia
09.2015 - 10.2017

Assistant Manager

Hagins Automotive
04.2007 - 09.2015

Associate of Applied Science -

Universal Technical Institute

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Brandon Proctor