Brandon Purnell
Smyrna,TN
Summary
Analytical Accounts Receivable Coordinator offering strength in account reconciliation and invoice collections. Skilled in financial statement preparation, general ledger activities, accounts receivable processing and collections. Effective Coordinator with 1.5 years of hands-on experience in the Accounts Receivable industry. Superb communicator addresses delinquent payments with tact and diplomacy. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
Accounts Receivable Coordinator
Lee Company
Franklin, TN
08.2022 - Current
- Supported month-end closing procedures by reconciling accounts receivable ledgers and preparing aging reports for management review.
- Improved invoice accuracy by thoroughly reviewing billing data before issuing final statements.
- Expedited payment collection with timely submission of invoices and proactive communication with clients.
- Partnered with cross-functional departments to resolve discrepancies in customer accounts, promoting a cohesive work environment.
- Strengthened relationships with key clients by providing exceptional service in addressing inquiries regarding account balances or payment issues.
- Reduced outstanding debts through consistent follow-up on overdue invoices and negotiating payment plans.
- Increased efficiency by automating routine tasks, such as generating reports and sending reminders for overdue payments.
Dispatcher
Lee Company
Franklin, TN
03.2021 - 08.2022
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Service Attendant
Ryder Truck Rental
La Vergne, TN
03.2019 - 03.2021
- Streamlined facility cleanliness, ensuring a welcoming environment for all patrons.
- Utilized strong problem-solving skills to handle challenging situations effectively under pressure.
- Ensured compliance with health and safety regulations by diligently monitoring procedures and implementing necessary adjustments when required.
- Provided exceptional customer support by addressing needs quickly and professionally.
Online Grocery Associate
Walmart
Smyrna, TN
02.2018 - 03.2019
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
Customer Service Associate
Academy Sports and Outdoors
Smyrna, TN
08.2014 - 08.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Customer Service Manager
Kmart, Sears Holding
Smyrna, TN
08.2013 - 08.2014
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
Education
Nursing
Motlow State Community College
Tullahoma, TNHigh School Diploma -
Smyrna High School
Smyrna, TN05.2015
Skills
- Payment tracking
- Microsoft Office
- Invoice Processing
- Cash application
- Accounts Receivable
- Collections experience
- Customer Relations
- Account updating
- Teamwork and Collaboration
- Multitasking and Organization
Timeline
Accounts Receivable Coordinator
Lee Company
08.2022 - Current
Dispatcher
Lee Company
03.2021 - 08.2022
Service Attendant
Ryder Truck Rental
03.2019 - 03.2021
Online Grocery Associate
Walmart
02.2018 - 03.2019
Customer Service Associate
Academy Sports and Outdoors
08.2014 - 08.2018
Customer Service Manager
Kmart, Sears Holding
08.2013 - 08.2014
Nursing
Motlow State Community College
High School Diploma -
Smyrna High School