Brandon Ramdeholl
Bronx
Summary
Desktop Support Specialist at Mount Sinai Health System supporting enterprise healthcare environments. Experienced in Windows administration, device imaging, network troubleshooting, and end-user support in fast-paced clinical settings. Strong focus on workflow efficiency, backend system understanding, and delivering high-quality technical service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist 1
Mount Sinai Health System
New York, NY
07.2025 - Current
- Provide onsite and remote support for physicians, clinical staff, and administrative users across hospital environments.
- Image and deploy Windows devices using enterprise imaging processes.
- Troubleshoot hardware, software, printer, audio, VPN, and network connectivity issues.
- Support Microsoft 365 applications including Outlook, Teams, and OneDrive.
- Manage user accounts and permissions in Active Directory.
- Configure and troubleshoot network connections (Ethernet, Wi-Fi, port activation).
- Document incidents and resolutions in ticketing system following ITIL-based workflows.
- Coordinate with various teams (Networking, Messaging, and Epic teams) for issue escalation and resolution.
- Support conference rooms, shared workstations, and clinical exam room technology.
- Perform workstation moves, adds, and changes
Inbound Sales Representative
Charter Communications (Spectrum)
Tampa, FL
07.2024 - Current
- Consult with customers on tailored internet, phone, and cable services.
- Apply strong interpersonal skills to communicate technical features clearly.
- Manage service plans and records across multiple systems efficiently. Provided hands-on technical support for customers, resolving issues with computer hardware, software, and network connectivity.
- Assisted with modem and router installation, configuration, and troubleshooting for residential and small business clients.
- Troubleshot and guided customers through basic computer issues, including OS-level settings, connectivity, and software configurations.
- Supported customers in connecting and troubleshooting mobile devices (iOS/Android) with home networks and Wi-Fi.
- Delivered high-quality customer service under pressure, de-escalating frustrated callers and resolving issues efficiently.
- Documented support cases and followed standardized procedures to ensure consistent and accurate resolutions.
Customer Service Representative – Business Client Services
Alorica for Bank of America
Tampa, FL
05.2020 - 12.2022
- Delivered support to business clients regarding accounts and online access.
- Diagnosed and resolved customer issues related to technology use.
- Maintained high standards of professionalism in a high-volume support setting.
Education
Bachelor of Science - Information Technology
University of South Florida
08-2024
Skills
- Strong verbal and written communication
- Excellent customer service mindset
- Analytical and critical thinking
- Able to explain technical concepts to non-tech
- Self-motivated and proactive
- Active Directory (user management, password resets, group membership)
- Ticketing systems (ServiceNow or whatever Sinai uses)
- VPN troubleshooting
- PXE boot / BIOS configuration
- Printer troubleshooting
- Network troubleshooting in enterprise environment
- Microsoft Teams / Zoom support
- BitLocker troubleshooting
- Imaging & deployment in production environment
- Remote desktop support
Certification
- CompTIA A+ Certified
- Microsoft Certified: Azure Fundamentals (IP)
Timeline
Desktop Support Specialist 1
Mount Sinai Health System
07.2025 - Current
Inbound Sales Representative
Charter Communications (Spectrum)
07.2024 - Current
Customer Service Representative – Business Client Services
Alorica for Bank of America
05.2020 - 12.2022
Bachelor of Science - Information Technology
University of South Florida