Brandon Rollins-Simms
Kissimmee,FL
Summary
Dynamic and hard-working commercial airline employee highly experienced as ramp agent. Offers excellent listening and comprehension skills. Trained. Critical thinking employee with excellent time management skills. Dedicated problem-solver adept at remaining calm under pressure. Effective ramp agent using top-notch skills in time management and organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Ramp Agent
Spirit
Orlando, Florida
05.2022 - 10.2024
- Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Ensured proper weight balance on aircrafts by placing heavy items in the aft of the plane.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
Customer Service Representative
Champs Sporting Goods
Orlando, FL
08.2021 - 04.2022
- Developed strong relationships with customers by providing personalized assistance and support.
- Developed strong customer relationships to encourage repeat business.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Customer Service Representative
Home Depot
Orlando, FL
10.2018 - 01.2020
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
High School Diploma -
Harmony High School
St. Cloud, FL06-2017
Some College (No Degree) - Computer Engineering
Valencia College
Orlando, FLSkills
- FAA Regulations
- Cargo Equipment Operation
- Heavy Lifting
- Team Leadership
- Hazardous Materials
- Arrival/departure procedures
- Communication
- Ability to work under pressure
- Persistent
- Initiative-taking
Certification
- Microsoft Certification
Languages
English
Professional
Spanish
Limited
Timeline
Ramp Agent
Spirit
05.2022 - 10.2024
Customer Service Representative
Champs Sporting Goods
08.2021 - 04.2022
Customer Service Representative
Home Depot
10.2018 - 01.2020
High School Diploma -
Harmony High School
Some College (No Degree) - Computer Engineering
Valencia College
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