Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Rowe

Arlington,TX

Summary

Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Fraud Specialist

JPMorgan Chase
06.2021 - Current
  • Prevent, detect, and investigate any signs of external and internal frauds.
  • Provide assistance to victim of identity theft.
  • Analyze the identity theft information to understand the severity of theft.
  • Handle and organize escalated complaints, disputes, and grievances.
  • Demonstrating effective communication skills while taking in-bound and out-bound calls.
  • Analyzed large amounts of data to find patterns of fraud and anomalies.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.

Digital Shopper

Walmart
02.2018 - 05.2021
  • Tracked substitutions and informed customers of changes.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Worked productively with customers to meet order requirements and service expectations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Communicated with vendors to stay informed of new products and stock availability.

Education

Bachelors of Cybersecurity - Cybersecurity And Information Assurance

Western Governors University
Salt Lake City, UT
07.2026

Associate of Arts - Information Technology

Tarrant County College District
Fort Worth, TX
07.2020

Skills

  • Excellent oral and written communications skills
  • Have the ability to research and make appropriate decisions regarding complex cases
  • Demonstrating integrity and respect to senior managers at all times
  • Strong computer skills
  • Maintain a professional and courteous attitude during stressful and confrontational situations
  • Transaction Monitoring
  • Proficient in Microsoft applications
  • Fraud Prevention Knowledge in Compliance skills within JPMC (REG E/IBP/EMM)

Timeline

Fraud Specialist

JPMorgan Chase
06.2021 - Current

Digital Shopper

Walmart
02.2018 - 05.2021

Bachelors of Cybersecurity - Cybersecurity And Information Assurance

Western Governors University

Associate of Arts - Information Technology

Tarrant County College District

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Brandon Rowe