Passionate leader with 4+ years of proficiency in customer service, data entry and analysis. Proven skills in time-management, active listening, and problem solving. Dedicated to effectively cultivating connections to enhance customer satisfaction and long -term loyalty.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work History
Fraud Specialist
Global Payments
06.2023 - Current
Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
Analyzed large amounts of data to find patterns of fraud and anomalies.
Worked with third-party vendors to access and analyze data and systems.
Reviewed transactions and receipts to identify any suspicious activity.
Contacted customers directly to notify of fraudulent activity and minimize impacts.
Credit Card Specialist
Truist
Greensboro , NC
06.2022 - 06.2023
Managed over 40 inbound calls daily regarding maintenance to accounts or general banking questions or concerns.
Recommended products and services to meet customers' credit card and banking needs.
Accurately disclose product details and protocols for 100% of calls to comply with contracts and disclosures.
Improved understanding of financial statements, which helped in assessing risk.
Provided clients with exceptional client experience to ensure one call resolution for all calls.
Technical Support Representative
Spectrum
Greensboro, North Carolina
11.2019 - 07.2021
Handled over 50 inbound and outbound calls while managing confidential customer information with consistent use of established security protocols
Met 100 % of performance targets by guiding calls with excellent communication skills and decisive approach
Maintained records of daily data communication transactions, problems and remedial actions taken and installation activities
Conferred with users, and conducted computer diagnostics to investigate and resolve problems and to provide technical assistance and support
Regarded computer software and hardware operation resolved problems.
Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.