Summary
Overview
Work History
Education
Skills
Timeline
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Brandon Ruiz

San Antonio,TX

Summary

Adept at enhancing customer experiences and driving sales, my tenure at HEB Grocery Store honed my upselling strategies and problem-solving abilities. By proactively addressing customer needs and mentoring teams, I significantly contributed to service excellence and operational efficiency. My background also includes mastering audio operations at IATSE Local 76, showcasing versatility and a commitment to quality.

Overview

13
13
years of professional experience

Work History

Business Center Representative

HEB Grocery Store
05.2013 - 06.2014
  • Proactively offered additional services based on client requirements, leading to an increase in upselling opportunities.
  • Researched discrepancies to assist with customer inquiries.
  • Trained new employees on business center procedures and best practices, fostering a knowledgeable workforce capable of delivering excellent service.

Customer Service Associate

HEB Grocery Store
02.2011 - 01.2013
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Perishables Representative

HEB Grocery Store
07.2014 - 01.2016
  • Collaborated with management to develop new strategies for optimizing perishables department performance and profitability.
  • Handled customer inquiries regarding product availability or recommendations professionally, contributing to a positive shopping experience for patrons.
  • Demonstrated versatility as a Perishables Representative by cross-training in other departments when needed to support broader store objectives efficiently.

Meat Cutter

HEB Grocery Store
08.2016 - 01.2021
  • Exhibited excellent communication skills when addressing customer inquiries or concerns promptly, resulting in repeat business.
  • Trained new employees on proper techniques, company policies, equipment usage, ensuring consistent product quality across the team.
  • Conducted inventory management tasks such as ordering supplies, rotating stock, reducing spoilage rates, and minimizing overstock issues.

Audio Operator

IATSE Local 76
04.2021 - Current
  • Maximized client satisfaction by providing exceptional customer service and addressing concerns promptly as they arose during event setups or performances.
  • Exceeded client expectations for their audio needs by staying abreast of industry advancements and continuously honing personal skills to provide top-tier service.

Education

High School Diploma -

Brandeis High School
San Antonio, TX

Skills

  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Customer service abilities
  • Upselling strategies
  • Merchandising Techniques
  • Performance Metrics Tracking
  • Teamwork and Collaboration
  • Punctual and Reliable

Timeline

Audio Operator

IATSE Local 76
04.2021 - Current

Meat Cutter

HEB Grocery Store
08.2016 - 01.2021

Perishables Representative

HEB Grocery Store
07.2014 - 01.2016

Business Center Representative

HEB Grocery Store
05.2013 - 06.2014

Customer Service Associate

HEB Grocery Store
02.2011 - 01.2013

High School Diploma -

Brandeis High School

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Brandon Ruiz