Samantha Rodriguez
Pasadena,TX
Summary
Accomplished Business Center Representative at HEB Grocery Store, adept in customer service and cash handling, significantly enhancing customer loyalty through empathy and problem-solving. Demonstrated ability to manage high-stress situations and maintain professionalism, fostering teamwork and collaboration. Skilled in active listening, problem solving and creativity.
Overview
3
3
years of professional experience
Work History
Business Center Representative
HEB Grocery Store
05.2022 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Processed bills (water bills, electricity bills, rent bills, phone bills, etc.).
- Printed money orders and handled big amounts of money.
- Kept all paperwork organized for bills, money orders and money transfers.
Teacher Aide
Cream of the Crop Daycare
08.2021 - 05.2022
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
Customer Service Representative
Raising Cane's Restaurants
01.2021 - 06.2021
- Provided all customers with quick and friendly service.
- Worked together as a team, assisting other crewmembers in completion of tasks and assignments to ensure continuity of service.
- Work under pressure and at a fast pace.
- Kept restaurant clean including, dining area, restrooms, and kitchen area.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
Associate of Arts - Education
San Jacinto College District
Pasadena, TX05.2025
High School Diploma -
Deer Park High School
Deer Park, TX05.2022
Skills
- Teamwork and Collaboration
- Customer Service
- Patience and Empathy
- Cash Handling
- Positive Attitude
- Problem-solving abilities
- Critical Thinking
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Business Center Representative
HEB Grocery Store
05.2022 - 07.2024
Teacher Aide
Cream of the Crop Daycare
08.2021 - 05.2022
Customer Service Representative
Raising Cane's Restaurants
01.2021 - 06.2021
Associate of Arts - Education
San Jacinto College District
High School Diploma -
Deer Park High School
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