Brandon Russo
Horseheads,NY
Summary
Experienced Store Leader with proven success in retail management. Skillset includes overseeing daily operations, coordinating staff schedules, and implementing sales strategies to drive revenue growth. Committed to providing exceptional customer service and fostering a positive shopping environment. Notable strengths include leadership, conflict resolution, and inventory management. Past roles show significant contributions to improving store efficiency and increasing overall customer satisfaction.
Overview
3
3
years of professional experience
Work History
Assistant Store Leader
PetSmart
Horseheads, NY
10.2022 - 09.2024
- Developed and implemented plans for daily operations, including inventory management, PetCare operations, salon, staffing, and scheduling.
- Coached, mentored and trained new team members on operational processes and procedures.
- Assisted in the development of strategies for increasing customer satisfaction and sales performance.
- Helped grow our business from 4.8 million to 6.5 million annually from 2022 to 2024.
- Interviewed and hired qualified employees to provide top-quality service.
- Maintained open door policy to help employees feel comfortable voicing concerns.
Store Leader
PetSmart
Ithaca, NY
10.2023 - 02.2024
- Fosters an environment where associates feel they truly belong and feel safe with their authentic selves.
- Oversaw the operations of a 6.7 million annual revenue store.
- Analyzed sales figures and implemented strategies to increase revenue.
- Boosted customer satisfaction with proactive initiatives focused on improved engagement and service resolutions.
- Reported all salon services and metrics goals to our district leader.
- Conducted daily store walk-throughs to identify any maintenance needs or security risks.
Merchandising & Inventory Leader
PetSmart
Horseheads, New York
06.2021 - 10.2022
- Maintained accurate inventory levels through regular cycle counts and physical inventories.
- Monitored stock levels and identified discrepancies between physical and computerized records.
- Implemented procedures to optimize stock replenishment process.
- Resolved any issues related to damaged goods or overstocking of certain items.
- Planned and coordinated daily activities related to receiving, put away, picking and packing and shipping operations.
Education
High School Diploma -
Horseheads Senior High School
Horseheads, NY06-2010
Skills
- Task Delegation
- Root Cause Analysis
- Financial operations management
- Customer Service
- Employee supervision and motivation
- Strong inventory management
- Change Agility
- Team Building and Leadership
Accomplishments
- Was nominated by my district leader into our Talent acceleration program after i successfully ran the Ithaca store while the manager was out on LOA.
Timeline
Store Leader
PetSmart
10.2023 - 02.2024
Assistant Store Leader
PetSmart
10.2022 - 09.2024
Merchandising & Inventory Leader
PetSmart
06.2021 - 10.2022
High School Diploma -
Horseheads Senior High School
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