BRANDON SALGADO
El Paso,TX
Summary
A hardworking and reliable employee focused on going above and beyond to support the team and customers alike. Trained in a speedy work environment while offering top-notch customer support abilities. Motivated to continue to learn and grow as a professional in a steady work environment.
Overview
5
5
years of professional experience
Work History
Agent Representative
Charter Communnications
El Paso, Texas
01.2022 - Current
- Helping customers with billing analysis, repair/troubleshooting, orders, and payments.
• Providing friendly and helpful customer service
TELECOMMUNICATIONS SPECIALIST
GC Services
El Paso, TX
11.2018 - 01.2022
- Worked as an agent rep partnered with Verizon Wireless and Verizon Fios
- Detailed intricate solutions for customers to maintain a successful customer experience with GC Services and Verizon as a company
- Handled intense high call volumes while maintaining a fast but warm work style to better accommodate as many customers as possible in the work day
- Dealt with financial, technical, and business operations through telecommunications and other forms of communication given the instruction of my superiors.
Education
HIGH SCHOOL DIPLOMA -
El Paso High School
06.2012
CONTINUED EDUCATION -
El Paso Community College
Skills
- Initiative
- Multitasking
- Attention to detail
- Problem-solving
- Follows orders
- Performance Tracking
- Appointment Scheduling
- Data Collection
- Call Management
- Order Processing
- Product Sales
- Conflict Resolution
- Customer Service
- Technical Support
- Building Rapport
Timeline
Agent Representative
Charter Communnications
01.2022 - Current
TELECOMMUNICATIONS SPECIALIST
GC Services
11.2018 - 01.2022
HIGH SCHOOL DIPLOMA -
El Paso High School
CONTINUED EDUCATION -
El Paso Community College
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