BRANDON SANCHEZ

HR Associate Partner Training and Mentorship

• Onboarded and mentored two HR Associate Partners with differing learning styles (hands-on vs. visual/verbal) under a tight timeline, ensuring proficiency in day shift reports and handling associate inquiries amidst frequent interruptions.
  Tailored training with practical exercises for the hands-on learner and detailed visual guides for the other.
• Fostered a supportive environment with an open-door policy, constructive feedback, and milestone recognition. Modeled efficient workflows to manage multitasking.
• Achieved proficiency in four weeks (one week ahead of schedule), with new hires independently generating accurate reports and handling inquiries confidently. Earned leadership recognition as a “shadow leader” for exceptional mentorship, enhancing HR team cohesion.

Appeals Process Improvement

• Addressed inefficient EWR9 Appeals process with inconsistent procedures, manual errors, and lengthy resolution times (14+ days).
• Took ownership by redesigning the workflow, introducing a standardized packet template for HR team use, email templates for associate communication, and a prioritized triage system. Collaborated with the appeals team to update SOPs and FAQs, ensuring compliance with Amazon policy and enhancing associate experience.
• Reduced appeal SLA by 30% (from 14+ to 9-10 days), decreased processing errors, and influenced network-wide adoption of the standardized packet by the appeals team.

Negative Unpaid Time (NUPT) Process Optimization

• Tackled complex NUPT tracking with manual errors and 12-15 day resolution times, causing delays, inconsistent policy application, and uncertain termination approvals.
• Deep-dived the process via resources and cross-site collaboration, learning from the HR Ops OC (now Interventions) team. Standardized the process with what-if scenario guidelines, outreach templates, a revised NUPT STU document (approved by regional POC), a new packet template, and a one-time final written warning. Ensured compliance with Amazon’s attendance policy through digital/physical communications.
• Cut NUPT resolution SLA by 23% (from 13 to 10 days), eliminated multiple outreaches, improved termination processing accuracy, and increased associate accountability.

Demonstrates Customer Obsession by providing accurate, timely expertise on Amazon policies, benefits, time/attendance, and LOA/accommodations via multiple channels.

Fosters inclusivity (Ownership) by planning and executing associate engagement initiatives, such as the 2023 EWR9 Blood Drive and Latino affinity group events.

• Showcased Customer Obsession by completing timely deliveries in congested areas, maintaining a positive attitude and zero traffic violations.
• Optimized routes for efficiency, ensuring customer satisfaction under tight schedules.

• Demonstrated Hire and Develop the Best by managing and delivering training to enhance associates’ understanding of Amazon’s standard work and safety policies.
• Collaborated with learning trainers and leadership to improve training quality and workflow efficiency, achieving measurable outcomes.
• Utilized Insist on the Highest Standards to assess associates, providing constructive feedback with positive reinforcement to build confidence and performance.
• Integrated Amazon’s mission and values into training initiatives, ensuring alignment with organizational goals.

• Upheld Insist on the Highest Standards by adhering to safety procedures and coordinating efficient package organization and transportation.
• Demonstrated versatility by mastering multiple roles, including water-spider, POC/jambreak, trailer-dock-release, and more, contributing to operational success.

• Supported Customer Obsession by providing personable, knowledgeable service to students and staff, managing educational records with precision.
• Took Ownership of special projects, ensuring accurate and organized recordkeeping.

• Demonstrated Hire and Develop the Best by collaborating with students to address educational gaps, developing tailored plans to promote comprehension.
• Partnered with parents and teachers to track progress, prioritizing student success.