Brandon Sanchez
Chula Vista,CA
Summary
Customer-focused professional with over five years of experience in customer service, leadership, and operations management. Proven ability to build positive customer relationships, lead teams in fast-paced environments, resolve customer concerns, and maintain organized, efficient workplaces. Seeking to transition into retail sales, where strong communication, attention to detail, and passion for delivering exceptional customer experiences can contribute to store success.
Overview
2
2
years of post-secondary education
7
7
years of professional experience
Work History
Operations Manager
Amazon Delivery Service Partner
Airway Heights, Washington
08.2023 - 08.2026
- Supervise daily operations for a team of delivery associates in a fast-paced environment.
- Provide coaching, training, and performance feedback to employees.
- Resolve customer concerns while maintaining high service standards.
- Monitor inventory, equipment, and operational efficiency.
- Coordinate staffing and scheduling to meet business demands.
- Ensure compliance with company policies and safety standards.
- Develop strong leadership and communication skills while managing multiple priorities.
Front Desk Receptionist
Golds Gym
Kennewick, Washington
09.2022 - 08.2023
- Greeted members and guests while providing outstanding customer service.
- Processed memberships, payments, and account updates.
- Answered phones and assisted with customer questions and concerns.
- Promoted gym memberships and services to prospective members.
- Maintained a clean, welcoming front desk and lobby area.
- Balanced cash drawer and handled daily transactions.
- Managed phone calls and inquiries with professionalism and efficiency.
Team Member
Taco Bell
Kennewick, WA
11.2019 - 10.2021
- Delivered friendly customer service in a high-volume environment.
- Operated cash registers and accurately processed transactions.
- Prepared food while maintaining quality and cleanliness standards.
- Worked collaboratively with team members to meet customer expectations.
- Assisted with stocking supplies and maintaining organized work areas.
Education
Associate of Arts - Business
Columbia Basin College
Pasco, WA 09.2019 - 06.2021
Skills
- Customer Service
- Retail Sales Support
- Team Leadership
- Cash Handling & POS Systems
- Inventory Management
- Merchandising Support
- Communication
- Problem Solving
- Organization
- Time Management
- Conflict Resolution
- Team Collaboration
Timeline
Operations Manager
Amazon Delivery Service Partner
08.2023 - 08.2026
Front Desk Receptionist
Golds Gym
09.2022 - 08.2023
Team Member
Taco Bell
11.2019 - 10.2021
Associate of Arts - Business
Columbia Basin College
09.2019 - 06.2021