Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brandon Shaffer

Dunn,NC

Summary

Dynamic customer service professional with extensive experience at Foodlion Grocery Store, excelling in problem resolution and team development. Proven ability to enhance customer satisfaction through effective complaint handling and relationship building. Skilled in data collection and proficient in various computer systems, consistently meeting and exceeding performance goals.

Diligent with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Foodlion Grocery Store
Dunn, NC
08.2020 - 05.2026

Throughout my years at foodlion I have went through multiple positions including the following: Cashier, To-go, Customer Lead, and the most recent I was in office. In office I would run the customer service desk and help with returns, customer issues, lottery, checks, and western unions. I led my team of cashiers to insure that we got all our nightly task done. I made sure to treat my cashiers as equals to make them feel comfortable working with me.

Warehouse Worker

Amazon
Smithfield, NC
05.2024 - 02.2026

The years I spent at Amazon I learned good following skills. I learned multiple positions throughout the warehouse. I took extreme notice to training to make sure I got production done quickly and met quota.

Cashier

Michaels Arts and Crafts
Dunn, NC
06.2022 - 10.2022

The small amount of time I worked at Michael's I mostly worked at the cashier and sales floor helping customers find what they need and helping them bag there products for safe return home.

Education

Associate of Arts - Phychology

Sampson Early College Highschool
Clinton, NC
05-2023

Skills

  • Customer service
  • Problem resolution
  • Relationship building
  • Computer proficiency
  • Complaint handling
  • Complaint resolution
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Team development
  • Data collection
  • De-escalation techniques

Timeline

Warehouse Worker

Amazon
05.2024 - 02.2026

Cashier

Michaels Arts and Crafts
06.2022 - 10.2022

Customer Service Representative

Foodlion Grocery Store
08.2020 - 05.2026

Associate of Arts - Phychology

Sampson Early College Highschool