Brandon Smith
Summary
Professional with extensive experience in customer service and support, complemented by a recent degree in Pre-Law and Business Administration. Proven leadership skills demonstrated through effective team management and a commitment to excellence. Expertise in project management, communication, and conflict resolution, consistently achieving high standards of service. Track record of enhancing team performance through proactive problem-solving aligned with business objectives. Committed to lifelong learning and skill enhancement. Eager to make significant contributions in a dynamic environment. Enhibits a positive mindset and determination to achieve results.
Overview
3
3
years of professional experience
Work History
Service Assistant
Reata
06.2022 - 02.2025
- Contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Utilized strong multitasking abilities to in response to challenges faced during daily operations.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Contributed to a positive team environment by working cooperatively with fellow server assistants and other restaurant staff members.
Shift Lead
Shake Shack
10.2021 - 05.2022
- Completed store opening and closing procedures and balanced tills.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Maintained employee productivity and focused efforts on tasks to fulfill business and customer needs.
- Delegated daily tasks and responsibilities.
- Mitigated customer issues and grievances, offering strategic solutions to uphold customer satisfaction.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
Education
Bachelor of Science - Law (Pre-Law), Business Administration
Texas Wesleyan University Law
Fort Worth, Tx12.2024
Associate of Arts -
Tarrant County College
Fort Worth, Tx05-2022
High School Diploma -
TCC Collegiate H.S.
Fort Worth, TX05-2022
Skills
- Professionalism
- Strong attention to detail
- Microsoft office suite
- Research and analysis
- Complex problem-solving
- Analytical mindset
- Relationship building and rapport
- Outstanding communication skills
- Goal-oriented mindset
- Creative and resourceful
- Tech-Savvy
- Adaptability and flexibility
- Self motivation
- Time management
- Multitasking
- Teamwork and collaboration
Timeline
Service Assistant
Reata
06.2022 - 02.2025
Shift Lead
Shake Shack
10.2021 - 05.2022
Bachelor of Science - Law (Pre-Law), Business Administration
Texas Wesleyan University Law
Associate of Arts -
Tarrant County College
High School Diploma -
TCC Collegiate H.S.
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