Brandon Soto
Hollywood
Summary
Seasoned collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills. Detail-focused Data Analyst with knowledge in data warehousing, process validation and business needs analysis. Proven to understand customer requirements and translate into actionable project plans. Dedicated and hard-working with passion for Big Data. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Registration Specialist/Data Analyst
Sixt Rent A Car LLC
08.2021 - Current
- Performed data entry and other administrative tasks to keep records and files organized and accurate.
- Entered title and vehicle information into database.
- Received and processed paperwork for titles, new license plates, and renewals.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Analyzed title documents to identify potential issues and resolve any discrepancies.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Identified, analyzed and interpreted trends or patterns in complex data sets.
- Used statistical methods to analyze data and generate useful business reports.
- Extracted and interpreted data patterns to translate findings into actionable outcomes.
- Documented effective and replicable methods for extracting data and organizing data sources.
VIP/Roadside Assistance Technician
Sixt Rent A Car LLC
10.2018 - 08.2021
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Explained estimates and determined repair timelines to manage customer expectations.
- Coordinated towing/roadside services for our customers when rental units malfunctioned.
- Made sure that solution and turnaround time was at a reasonable timeframe.
- Kept records of vehicle damages and provided very thorough reports to our Claims/Damage department.
- Making sure to follow up with all pending services (being up to 5 or more at a time) and making sure customers are back on the road as soon as possible.
- Dealing with email request from customers either seeking to make reservations, general questions or assisting with any needs during the rental.
- Providing quality customer service with our VIP clients that need assistance with reservations and/or with their current rental.
Reservations Agent
Sixt Rent A Car LLC
05.2017 - 10.2018
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
Education
Associate of Arts -
West Broward High School
Pembroke Pines, FL06.2016
High School Diploma -
South Broward High School
Hollywood, FL06.2013
Skills
- Pre-Registration Documentation
- Documentation and Reporting
- Registration Management
- Registration Data Intake
- Database Administration
- Monthly Reporting
- Office Organization
- Problem-Solving
- Process Improvement
- Data Formatting
- Data Modeling
- Data Validation
- Oracle Business Intelligence
- Microsoft Access
- Reporting Tools
- SQL
Outdoors
Enjoy playing sports such as soccer, football, and basketball. As well, taking long walks at the parks.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registration Specialist/Data Analyst
Sixt Rent A Car LLC
08.2021 - Current
VIP/Roadside Assistance Technician
Sixt Rent A Car LLC
10.2018 - 08.2021
Reservations Agent
Sixt Rent A Car LLC
05.2017 - 10.2018
Associate of Arts -
West Broward High School
High School Diploma -
South Broward High School
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