Rachel Blagg
Ironton,OH
Summary
Skilled Front Counter Manager with background in high-volume, fast-paced environments. Experience includes managing customer service operations, training staff, and ensuring compliance with company standards and procedures. Strengths include strong leadership skills, problem-solving abilities, and effective communication. Previous roles have demonstrated the ability to significantly improve customer satisfaction ratings through strategic planning and execution.
Overview
21
21
years of professional experience
Work History
Front Counter Manager
Chic-Fil-A
Ashland, Kentucky
03.2006 - Current
• Managed daily front-of-house operations across the drive-thru and front counter, overseeing order accuracy, speed of service, and guest experience during peak and closing shifts.
• Took customer orders directly during high-volume periods while maintaining accuracy and efficiency under pressure.
• Resolved guest complaints and implemented service recovery strategies, enhancing overall guest satisfaction.
• Created and adjusted employee schedules, ensuring optimal staffing levels to meet operational demands.
• Closed out daily operations, including cash handling, inventory checks, and end-of-day reporting.
• Conducted interviews and hired new team members, then scheduled and onboarded them into station rotations.
• Developed and delivered training for staff on front counter and drive-thru procedures, food safety standards, and customer service protocols.
Education
Rock Hill High School
Ironton, OHSkills
- High-volume operations
- Order coordination
- Cash handling & reconciliation
- Inventory management
- Interviewing & onboarding
- Staff training
- Scheduling & staffing
- Complaint resolution
- Guest relations
- Attention to detail
- Communication
Timeline
Front Counter Manager
Chic-Fil-A
03.2006 - Current
Rock Hill High School