Fe Contreras-Sanchez
AUSTIN
Summary
Results-driven store leader with experience managing teams in fast-paced, high-volume environments. Proven ability to improve underperforming locations through coaching, accountability systems, and performance tracking. Strong background in customer service, operations, and team development, with a focus on driving sales, efficiency, and team culture.
Overview
7
7
years of professional experience
1
1
year of post-secondary education
Work History
MAC Counter Manager
Macys Department Store
Austin
04.2025 - Current
- Led a team in a high-traffic retail environment, managing daily operations, staffing, and performance expectations
- Improved store performance by implementing
KPI tracking, coaching sessions, and accountability systems - Reduced sales deficit by ~15% through team development and event-driven revenue strategies
- Conducted regular performance reviews and coached employees on customer engagement and sales techniques
- Managed scheduling, visual standards, and daily operational execution
- Resolved customer concerns and maintained high service standards in a fast-paced setting
Prestige Lead
Macys Department Store
Las Vegas
09.2024 - 04.2025
- Supervised teams of 2-8 associates during high-volume shifts
- Drove over $10K in presales through proactive customer outreach and booking
- Led promotional events that increased traffic and overall store performance
- Maintained operational flow and team productivity during leadership transitions
Team Member
Jamba Juice
Las Vegas
10.2021 - 07.2023
- Prepared and blended smoothies and juices to customer specifications.
- Maintained cleanliness of workstations and equipment to ensure food safety.
- Provided exceptional customer service by greeting and assisting guests promptly.
Line Cook
Johnny Rockets Restaurant
Las Vegas
09.2019 - 11.2020
- Prepared food in a fast-paced kitchen environment
- Maintained cleanliness and followed food safety standards
- Supported team operations during busy service periods
Education
Certification In Beauty, STX, Body Art -
L Makeup Institute
04.2020 - 04.2021
Desert Pines High School
Las Vegas, NVSkills
- Team Leadership & Coaching
- High-Volume Operations
- Customer Service Excellence
- Performance Management & KPIs
- Staff Training & Development
- Conflict Resolution
- Scheduling & Shift Management
- Sales & Revenue Growth
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
MAC Counter Manager
Macys Department Store
04.2025 - Current
Prestige Lead
Macys Department Store
09.2024 - 04.2025
Team Member
Jamba Juice
10.2021 - 07.2023
Certification In Beauty, STX, Body Art -
L Makeup Institute
04.2020 - 04.2021
Line Cook
Johnny Rockets Restaurant
09.2019 - 11.2020
Desert Pines High School