Brandon Tambourine
Westfield,Indiana
Summary
Adept in precision assembly and customer relations, my tenure at SMC Corporation Of America honed my meticulous attention to detail and ability to enhance product quality. Leveraging good communication skills, I significantly contributed to a culture of quality assurance and customer satisfaction, embodying a proactive approach to problem-solving and adaptive learning.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Customer Service Specialist
Dick's Sporting Goods
08.2020 - Current
- Maintained a clean and organized store environment, enhancing customer shopping experience.
- Handled cash register operations accurately, minimizing discrepancies while reconciling daily financial reports.
- Processed returns and exchanges efficiently, ensuring customer satisfaction and trust in the company''s policies.
- Demonstrated adaptability when assigned multiple tasks such as cashiering duties or assisting in other store departments as needed.
Senior Assembler
SMC Corporation Of America
05.2007 - Current
- Enhanced product quality through meticulous attention to detail and adherence to company standards.
- Performed routine maintenance on equipment, extending its lifespan and preventing unexpected breakdowns during critical periods of operation.
- Reduced assembly errors by providing clear instructions and hands-on training for junior team members.
- Served as a mentor for new hires, sharing expertise on best practices and helping them acclimate quickly to their roles as Senior Assemblers.
- Upheld company policies and adhered to industry regulations, contributing to a reputation for excellence in craftsmanship and ethical business practices.
- Demonstrated exceptional attention to detail while assembling intricate components, resulting in fewer defects and higher overall quality levels.
- Worked different stations to provide optimal coverage and meet production goals.
- Reduced assembly errors by carefully following work instructions and ensuring proper alignment of components.
Customer Service Representative
Kart2Kart
11.2005 - 05.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
Driver/Warehouse Worker
Saf-Ti Glass Distributors
08.2001 - 11.2005
- Followed all relevant traffic laws and safety regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Education
Pneumatic Engineering
Macomb Community College
Warren, MIHigh School Diploma -
Center Line High School
Center Line, MI06.1997
Skills
- Good communication skills
- Customer Relations
- Customer Service
- Adaptive Learning
- Precision Assembly
- Workplace Safety
- Repetitive Work
- Assembly and production
- Attention to Detail
- Manufacturing
- Quality Assurance
- Problem-Solving
Timeline
Customer Service Specialist
Dick's Sporting Goods
08.2020 - Current
Senior Assembler
SMC Corporation Of America
05.2007 - Current
Customer Service Representative
Kart2Kart
11.2005 - 05.2007
Driver/Warehouse Worker
Saf-Ti Glass Distributors
08.2001 - 11.2005
Pneumatic Engineering
Macomb Community College
High School Diploma -
Center Line High School
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