Brandon Thomas
Austin,TX
Summary
Dedicated service lead with a proven track record in operational management and team mentorship. Skilled in problem-solving and effective communication, consistently enhancing guest experiences and training staff to uphold high service standards.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Lead
New Waterloo
Austin, TX
08.2023 - Current
- Directed daily restaurant operations, ensuring seamless service and adherence to quality standards.
- Trained and mentored new staff on customer service practices to enhance guest experience.
- Addressed customer inquiries and effectively resolved complaints for optimal satisfaction.
- Conducted opening, closing, and shift transition tasks to maintain operational integrity and service flow.
Server
MML Hospitality
Austin, TX
05.2020 - 07.2023
- Provided exceptional customer service to enhance guest dining experiences.
- Managed food and beverage orders efficiently through point-of-sale systems.
- Collaborated with kitchen staff to ensure timely meal delivery and quality standards.
- Maintained cleanliness and organization of dining areas throughout shifts.
Key Holder
Ruth's Chris Steakhouse
Austin, Tx
03.2016 - 04.2020
- Oversaw daily restaurant operations ensuring smooth service and high standards.
- Trained and mentored new employees on restaurant policies and customer service.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Implemented inventory controls to maintain stock levels and reduce waste.
- Coordinated with kitchen staff to streamline food preparation processes.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
Education
Some College (No Degree) - Physics
College of Charleston
Charleston, SCSkills
- Customer relationship management
- Point-of-sale operations
- Employee training
- Food safety compliance
- Quality assurance
- Inventory management
Certification
- ServSafe Food Manager
Timeline
Service Lead
New Waterloo
08.2023 - Current
Server
MML Hospitality
05.2020 - 07.2023
Key Holder
Ruth's Chris Steakhouse
03.2016 - 04.2020
Some College (No Degree) - Physics
College of Charleston