Brandon Thompson
Florida City,FL
Summary
Proven leader with a track record of enhancing operational efficiency by over 20% at Dunkin' Donuts Franchising. Expert in financial oversight and budget control, coupled with exceptional customer service skills. Excelled in mentoring teams for peak performance, ensuring quality standards while optimizing cost-effectiveness.
Overview
4
4
years of professional experience
Work History
Manager
Dunkin' Donuts Franchising
Florida City, FL
2024.11 - 2025.02
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Team Member
Dunkin' Donuts Franchising
Florida City, FL
2021.06 - 2024.11
- Developed positive customer relationships through friendly greeting and excellent service.
- Trained new team members using approved training materials and information.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Prepare and serve orders for customers.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL2021-06
Some College (No Degree) - Music Eduaction
Miami Dade College
Miami, FLSkills
- Safety procedures
- Financial records oversight
- Expense tracking
- Budget control
- Customer service
Timeline
Manager
Dunkin' Donuts Franchising
2024.11 - 2025.02
Team Member
Dunkin' Donuts Franchising
2021.06 - 2024.11
High School Diploma -
Homestead Senior High School
Some College (No Degree) - Music Eduaction
Miami Dade College