Brandon Thompson
Florida City,FL
Summary
Proven leader with a track record of enhancing operational efficiency by over 20% at Dunkin' Donuts Franchising. Expert in financial oversight and budget control, coupled with exceptional customer service skills. Excelled in mentoring teams for peak performance, ensuring quality standards while optimizing cost-effectiveness.
Overview
4
4
years of professional experience
Work History
Manager
Dunkin' Donuts Franchising
Florida City, FL
11.2024 - 02.2025
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
Team Member
Dunkin' Donuts Franchising
Florida City, FL
06.2021 - 11.2024
- Developed positive customer relationships through friendly greeting and excellent service.
- Trained new team members using approved training materials and information.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
- Prepare and serve orders for customers.
Education
High School Diploma -
Homestead Senior High School
Homestead, FL06-2021
Some College (No Degree) - Music Eduaction
Miami Dade College
Miami, FLSkills
- Safety procedures
- Financial records oversight
- Expense tracking
- Budget control
- Customer service
Timeline
Manager
Dunkin' Donuts Franchising
11.2024 - 02.2025
Team Member
Dunkin' Donuts Franchising
06.2021 - 11.2024
High School Diploma -
Homestead Senior High School
Some College (No Degree) - Music Eduaction
Miami Dade College
Similar Profiles
Harrison SmithHarrison Smith
Shift Leader/Assistant Manager at Dunkin' Donuts FranchisingShift Leader/Assistant Manager at Dunkin' Donuts Franchising
Isabella MurrayIsabella Murray
Assistant General Manager at Dunkin' Donuts FranchisingAssistant General Manager at Dunkin' Donuts Franchising
Jordan HikesJordan Hikes
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Aarya PatelAarya Patel
Crew Member at Dunkin' Donuts FranchisingCrew Member at Dunkin' Donuts Franchising
Jesus CustodioJesus Custodio
Project Manager at Maintenance Engineers Inc.Project Manager at Maintenance Engineers Inc.