Brandon Thompson
Safelite Auto Glass
Osseo,MN
18
years of professional experience
Dedicated and knowledgeable professional with experience in retail, distribution warehousing, and inventory. Seeking to bring past experience and abilities to your organization. Self-motivated individual with a proven track record of success meeting and exceeding productivity and efficiency standards.while putting safety first in all I do
Work History
Operations Supervisor
1 Year 6 Months- Oversaw daily operations, ensuring compliance with safety regulations and efficiency standards.
- Streamlined workflow processes, reducing operational delays and enhancing productivity.
- Trained and mentored staff on best practices for inventory management and warehouse coordination.
- Implemented quality control measures to maintain high service levels across distribution channels.
- Analyzed performance metrics to identify areas for improvement and drive operational excellence.
- Coordinated cross-functional teams to optimize resource allocation and enhance service delivery.
- Developed training programs focused on employee development and process adherence.
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Implemented quality control systems to reduce errors, resulting in increased customer satisfaction rates.
- Led continuous improvement initiatives aimed at reducing waste, increasing efficiency, and enhancing overall productivity levels within the organization.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Customer Service Representative
2 Years 6 Months- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- De-escalated customer complaints using specialized communication techniques.
- Navigated multiple systems to identify source of issue.
- Documented detailed notes in CRM system to track customer interactions.
- Provided solutions, recommendations and replacements with empathy and positive feedback.
- Managed time by prioritizing workload and juggling multiple tasks simultaneously.
- Followed scripts to maintain good call control.
- Served as friendly first point of contact for customer inquiries.
- Remained calm, composed and polite to deescalate aggressive customer behavior.
- Made informed decisions under stressful circumstances.
- Met and exceeded daily service quality and performance goals.
- Educated customers by explaining complex details in easy-to-understand terminology.
Warehouse Worker
1 Year 6 Months- Collected and packaged items to successfully fulfill orders.
- Adhered to stacking guidelines to support merchandise integrity and personnel safety.
- Organized and transported pallets to warehouse locations to maintain organized inventory areas.
- Marked stock items with identification tags, stamps or electric marking tools.
Warehouse Associate · Team Lead
4 Months- Lead a staff of 12
- Ensured safety of handling raw material
- Replenished lines
- Trained co-workers on machine operation and FIFO method
- Performed safety checks
- Completed pre-checklist.
Handyman
9 Months- Painting
- Mudding
- Demolition.
Warehouse Associate · Team Lead
6 Months- Trained new associates
- Oversaw accuracy of inventory and cycle counts
- Reconciled outbound loads and QR verified for shipping
- Serial traced parts for errors or special events
- Assisted with the loading and unloading of trucks when needed
- Used RF scanners to issue material or investigate incorrect labels.
Warehouse Associate
1 Year 6 Months- Loaded and unloaded trucks
- Mentored new associates
- Operated forklifts and reach truck.
Selector/Trainer
4 Years 3 Months- Selected merchandise for customers in safe and efficient manner
- Trained new employee and do evaluations
- Conducted safety observation on associates and different audit as needed
- Loaded trucks and assisted on forklift when needed
- Trained new associates on various equipment to ensure all manufacturing guidelines of the equipment and company rules and regulations were followed in a safe and efficient manner.
Lumper Warehouse Associate
5 Months- Unloaded and loaded trucks.
Inventory Supervisor
5 Years 7 Months- Assisted in candidate interviewing
- Identify hard to fill roles and take proactive actions
- Assisted in overseeing the unloading crew
- Ensured merchandise is unloaded safely and back stock is keyed in the system correctly in correct location product adjustments product rotation is current by first in first out strategy
- Provided overall excellent customer service.
Warehouse Associate
1 Year 1 Month- Truck unloading
- Stocking.
Education
High School Diploma
Skills
Lead a team of 20+ individuals
Warehouse equipment
Stand-up forklift
Sit-down forklift
Propane operated sit-down forklift
Reach Truck
Single Jack
Double Jack
Triple Jack
Cherry Picker
Team player
Data entry
Service upselling
Conflict resolution
Problem resolution
Call center procedures
Customer service
Operations management
Performance monitoring
Staff supervision
Team Training
Safety oversight
Employee development
Customer relations
Warehouse operations
Workflow optimization
Management
Quality assurance
Cycle counting
Delegation
KPI tracking
Employee engagement
Team leadership
Timeline
Operations Supervisor
NFI Distribution
02.2025 - CurrentRead More
Customer Service Representative
Safelite Auto Glass
02.2024 - CurrentRead More
Warehouse Worker
Upshift Partners/veryable
11.2022 - 05.2024Read More
Warehouse Associate · Team Lead
Keurig Dr. Pepper (KDP)
07.2022 - 11.2022Read More
Handyman
11.2021 - 08.2022Read More
Warehouse Associate · Team Lead
American Furukawa
05.2021 - 11.2021Read More
Warehouse Associate
Upshift Remedy Staffing
11.2019 - 05.2021Read More
Selector/Trainer
Publix Distribution
08.2015 - 11.2019Read More
Lumper Warehouse Associate
FHI freight handlers
03.2015 - 08.2015Read More
Inventory Supervisor
Walmart
07.2009 - 02.2015Read More
Warehouse Associate
Target
06.2008 - 07.2009Read More
Dr. Freddie Thomas High school
High School Diploma
Read More