Brandon Triche
Marietta,MS
Summary
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
Overview
18
18
years of professional experience
Work History
Sr Collector
Fiserv
08.2022 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
Collections Specialist
Sequium Asset Solutions
01.2020 - 07.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Claim Associate Auto ILR
State Farm
12.2019 - 06.2022
- Responded to customer inquiries, providing detailed explanations of insurance policies and claims processes.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Followed up with customers on unresolved issues.
Customer Service Representative
CarMax
07.2016 - 11.2019
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Assistant Equipment Manager
Atlanta Hawks
06.2005 - 06.2017
- Performed equipment maintenance and repairs.
- Maintained clean and organized facilities.
- Inventoried and loaded supplies for travel.
- Cleaned and washed uniforms and other equipment.
- Hiring members of the equipment staff.
Education
Bachelor of Science - Communications
Miles College
Fairfield, AL01.2012
Skills
- Past Due Procedures
- Equity and Debt
- Accounting Operations Processes
- Scripted Conversations
- Managing Appointments
- Bill Processing
- Good Telephone Etiquette
- Problem-Solving
- Written Communication
Timeline
Sr Collector
Fiserv
08.2022 - Current
Collections Specialist
Sequium Asset Solutions
01.2020 - 07.2022
Claim Associate Auto ILR
State Farm
12.2019 - 06.2022
Customer Service Representative
CarMax
07.2016 - 11.2019
Assistant Equipment Manager
Atlanta Hawks
06.2005 - 06.2017
Bachelor of Science - Communications
Miles College
Similar Profiles
Marvin Roe JrMarvin Roe Jr
Senior Virtualization Engineer - FTS, Distributed Infrastructure at FiservSenior Virtualization Engineer - FTS, Distributed Infrastructure at Fiserv
Tabitha GrateTabitha Grate
Terminal Support Specialist at FiservTerminal Support Specialist at Fiserv
Melinda EarleyMelinda Earley
Customer Service Representative at FiservCustomer Service Representative at Fiserv
Gayathri PrakashGayathri Prakash
Quality Assurance Engineer at FiservQuality Assurance Engineer at Fiserv
Corie TaylorCorie Taylor
Vending Machine Attendant at Bear VendingVending Machine Attendant at Bear Vending