Brandon Tuttle
Spanaway
Summary
Motivated team player looking to bring value to a growing service department. With over 6 years of field experience, I believe I have a positive insight on how to effectively manage and support our service technicians and provide exceptional customer service to our clients.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Senior Field Service Technician
VPI Quality Windows
11.2017 - Current
- Participated in multiple large scale remediation's in a lead role taking responsibility for organization of work and crew members
- Attended several hundred Field Water tests resulting in a firm understanding of product design and performance expectations
- Experienced with all necessary methods of exterior access such as: Rope Access, Boom & Scissor Lift, Swing Stage, and Scaffold
- Traveled for service calls outside of my home market frequently while adhering to VPI & Jeld Wen travel policies
- Demonstrated strong problem-solving abilities by quickly diagnosing and resolving complex technical issues in high-pressure situations.
- Trained and supported new hires resulting in better understanding of process flow and safety procedures.
- Established good relationships with clients by providing exceptional customer support and addressing concerns promptly.
- Worked several positions within VPI; including: general production across all lines, quality control, and production line lead.
Parts Specialist
NAPA Auto Parts - Genuine Parts
01.2017 - 09.2017
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Assisted customers in finding appropriate parts promptly.
Bar Supervisor
Crave Restaurant
07.2013 - 12.2016
- Completed bar opening and closing procedures.
- Maintained a clean and organized bar environment to enhance customer experience and streamline service delivery.
- Evaluated employee performance periodically through observation, feedback sessions, goal-setting meetings.
- Reduced waste and costs by optimizing inventory management and beverage ordering processes.
- Increased staff productivity through effective scheduling, task delegation, and performance monitoring.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
Education
Bachelor of Science - Architectural Drafting Technology
Medicine Hat College
Medicine Hat, ABHigh School Diploma -
Central Valley High School
Spokane Valley, WA06.2013
Skills
- Team Supervision
- System diagnostics
- Excellent social skills
- Attention to Detail
- Multiple Priorities Management
- Following safety practices
- Diagnostics and troubleshooting
- Customer Support
Certification
- Certified Installation Master, AAMA - 2023-2027
- Rope Access Fall Protection, Gravitec - 2020-2025
- Mobile Elevating Work Platform Operator - 2021-2026
Timeline
Senior Field Service Technician
VPI Quality Windows
11.2017 - Current
Parts Specialist
NAPA Auto Parts - Genuine Parts
01.2017 - 09.2017
Bar Supervisor
Crave Restaurant
07.2013 - 12.2016
Bachelor of Science - Architectural Drafting Technology
Medicine Hat College
High School Diploma -
Central Valley High School
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