Brandon Weese
Canton
Summary
Dynamic Front Desk Receptionist with proven expertise at Comfort Inn Hotel, excelling in customer service and complex problem-solving. Recognized for maintaining confidentiality and enhancing guest experiences through effective communication and multitasking. Adept at data entry and cash handling, consistently delivering exceptional service while fostering positive client relationships.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
13
13
years of professional experience
Work History
Front Desk Receptionist/Night Auditor
Comfort Inn Hotel
10.2024 - Current
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist/Night Auditor
Cambria Hotel & Suites
10.2022 - 10.2024
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist/Night Auditor
Comfort Inn Hotel
11.2021 - 10.2022
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
Front Desk Receptionist/Night Auditor
Quality Inn Hotel
08.2021 - 11.2021
- Collected room deposits, fees, and payments.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Completed all tasks in compliance with company policies and procedures.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Completed data entry and filing to keep records updated for easy retrieval.
Call Center Representative
Lifeline Screening
08.2020 - 08.2021
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Call Center Representative
VXI Global Solutions
04.2013 - 08.2020
- Promptly responded to inquiries and requests from prospective customers.
- Sought ways to improve processes and services provided.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Cashier
Murphy USA
07.2012 - 04.2013
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card, and check transactions to complete customer purchases.
Education
High School Diploma -
McKinley Highschool
Canton, OH06-2012
Skills
- Correspondence typing
- Departmental support
- Appointment confirmation
- Complex Problem-solving
- File management
- Listening skills
- Call routing
- Record keeping
- Multitasking and organization
- Decision-making
- Data entry
- Customer service
- Technical support
- Hospitality best practices
- Multi-line telephone systems
- Phone etiquette
- Cash handling
Accomplishments
- Received outstanding score ratings from guest surveys due to professionalism, exceptional service, and quick response times.
- Quickly resolved issues and guest complaints which enabled the development of highly coveted conflict resolution skills.
Timeline
Front Desk Receptionist/Night Auditor
Comfort Inn Hotel
10.2024 - Current
Front Desk Receptionist/Night Auditor
Cambria Hotel & Suites
10.2022 - 10.2024
Front Desk Receptionist/Night Auditor
Comfort Inn Hotel
11.2021 - 10.2022
Front Desk Receptionist/Night Auditor
Quality Inn Hotel
08.2021 - 11.2021
Call Center Representative
Lifeline Screening
08.2020 - 08.2021
Call Center Representative
VXI Global Solutions
04.2013 - 08.2020
Cashier
Murphy USA
07.2012 - 04.2013
High School Diploma -
McKinley Highschool
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