Brandon Weston
Atlanta,GA
Summary
As a dynamic customer service exemplary with an ambitious background in collections, sales, technical support, logistics, hospitality, and food service, I’ve excelled at providing needed empathy and exceptional results. My thirst for knowledge enables me to embrace the ever-progressing world of customer operations. Ultimately my goal is to advance that growth with a structured, challenging, and exciting company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Professional
South City Kitchen
05.2023 - 10.2023
- Enhanced customer satisfaction by providing timely and efficient service solutions.
- Streamlined service processes, resulting in improved efficiency and productivity.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.
- Adapted quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
Service Professional/Team Lead
Peach Cobbler Café
07.2022 - 05.2023
- Responsible for the general presentation of the restaurant
- Streamlined service processes, resulting in improved efficiency and productivity.
- Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.
- Implemented innovative solutions that led to increased customer retention rates and overall satisfaction levels.
- Collaborated with team members to deliver exceptional customer experiences.
- Educated staff on organizational mission and goals to help employees achieve success.
Service Professional
Grand Lux Cafe'
03.2018 - 03.2022
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Managed high-volume workloads while maintaining a strong focus on client satisfaction.
- Increased customer loyalty through personalized attention and genuine care for their needs.
- Gathered, organized and input information into digital database.
Service Professional
The Brunch Cabana
10.2016 - 09.2019
- Resolved customer complaints, ensuring an optimal resolution for both the client and company.
- Exceeded performance goals by effectively managing multiple tasks in a fast-paced environment.
- Improved overall service quality by identifying areas of improvement and implementing necessary changes.
- Delivered exceptional results under pressure by prioritizing tasks according to urgency and importance.
- Implemented innovative solutions that led to increased customer retention rates and overall satisfaction levels.
Service Professional
P. F. Chang’s China Bistro
08.2014 - 01.2020
- Provided stellar service establishing unfeigned guest rapports and guest retention
- Specialized in high volume “family-style” dining
- Lead a team of up to 15 people
- Maintained and recovered store to meticulous standards
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Gathered, organized and input information into digital database.
Education
College Preparatory Diploma -
Morrow High School
Morrow, GA05.2000
Associate of Arts - Business
University of Phoenix
Sandy Springs, Dunwoody, GA01.2012
Associates Degree - Business incomplete
Skills
- Leadership Skills
- Effective Communication
- Complaint Resolution
- Critical Thinking
- Networking Abilities
- Interpersonal Skills
- Adaptability and Flexibility
- Motivational Skills
- Upselling
Accomplishments
* Employee of the Month 2023
* Employee of the Month 2019
* Employee of the Month 2018
Certification
- Interior Design, Alison Online - 2023-Current
Timeline
Service Professional
South City Kitchen
05.2023 - 10.2023
Service Professional/Team Lead
Peach Cobbler Café
07.2022 - 05.2023
Service Professional
Grand Lux Cafe'
03.2018 - 03.2022
Service Professional
The Brunch Cabana
10.2016 - 09.2019
Service Professional
P. F. Chang’s China Bistro
08.2014 - 01.2020
College Preparatory Diploma -
Morrow High School
Associate of Arts - Business
University of Phoenix
Associates Degree - Business incomplete
- Interior Design, Alison Online - 2023-Current
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