Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Brandon Whorley

Fort Worth,TX

Summary

  • Motivated and organized individual with exceptional time management and organizational skills. Seeking entry-level opportunities to contribute to company growth. Demonstrated ability to work effectively unsupervised and rapidly acquire new skills.

Overview

14
14
years of professional experience

Work History

Sales Associate

Conn's Home Plus
Hurst, TX, TX
09.2023 - 02.2024
  • Analyzed sales performance metrics to identify market trends.
  • Addressed customer complaints effectively and diplomatically.
  • Demonstrated exceptional customer service by attending to customers promptly.
  • Demonstrated expertise in maintaining up-to-date knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Used technology resources to assist customers in locating and selecting items.
  • Provided additional support when needed such as setting appointments or scheduling deliveries.
  • Affirmed the quality of products and services by making regular check-in calls.

Front Desk Associate

Massage Envy
Houston , TX
03.2019 - 03.2020
  • Recorded daily transactions, including payments and cancellations.
  • Accurately processed guest payments through cash registers and credit card machines.
  • Managed customer service calls, optimized reservation process, and promptly resolved customer inquiries.
  • Greeted guests, delivering excellent customer service throughout their visit.
  • Provided support during guest check-ins by verifying information accurately, introducing massage therapist services, and giving clear directions to individual rooms.
  • Maintained up-to-date guest profiles in the computer system upon any modifications during reservation process.
  • Maintained important files, running reports and delivering updates on occupancy and revenue.

Customer Service Representative

U-Haul Moving & Storage
Houston, TX
07.2018 - 03.2019
  • Maintained accurate records of available trucks and storage space for future bookings.
  • Efficiently managed contracts and reservations to facilitate smooth customer moves.
  • Utilized the reservations system to reserve trucks, lease storage rooms, and electronically record special requests
  • Ensured efficient handling of contracts and payments for multiple accounts.
  • Ensured prompt resolution of unpaid accounts through effective collection strategies
  • Updated system with order specifics, customer details, preferences, and billing information.
  • Resolved customers' service or billing complaints by adjusting bills and refunding money.
  • Provided frontline customer support, addressing incoming calls and emails.

Sales Associate

7-Eleven
Fort Worth, TX
11.2017 - 07.2018
  • Processed transactions using a point-of-sale system.
  • Delivered outstanding customer service through friendly greetings.
  • Conducted regular inventories to monitor stock levels.
  • Efficiently processed secure credit card transactions.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Delivered accurate information about store, products and services when handling telephone inquiries.
  • Provided customer assistance and guided shoppers to desired merchandise.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.

Roadside Assistance Agent

Novo1 dba Dialogue Direct
Fort Worth, 76155
01.2012 - 08.2015
  • Provided customer service to stranded motorists by answering questions, providing information, and addressing concerns.
  • Coordinated with operators of tow trucks to ensure timely arrival for customers requiring aid.
  • Provided customers with detailed estimates for requested repair services.
  • Recorded and tracked all roadside assistance requests and services rendered.
  • Optimized service provider dispatch through the use of GPS tracking systems.
  • Managed a high volume of emergency calls with professionalism and empathy.
  • Negotiated cost-effective service delivery with providers.
  • Ensured customers received precise and punctual ETA updates while awaiting service.
  • Provided phone support for customers experiencing minor vehicle issues.
  • Recorded all customer interactions and transactions while ensuring accurate and detailed documentation of inquiries.
  • Liaised between customers and tow truck operators to expedite dispatch and meet customer demands.

Library Page

Fort Worth Public Library
Fort Worth, TX
09.2009 - 09.2011
  • Assisted patrons with locating resources and answering basic queries.
  • Processed new materials for circulation, including books, magazines, and multimedia.
  • Conducted barcode scans on various library materials to facilitate both check-in and check-out operations.
  • Utilized automated circulation system to efficiently check out materials to library patrons.
  • Managed inventory by conducting regular book counts and verifying against database records.
  • Operated networked and standalone PCs, photocopier, fax machine, and scanner.
  • Utilized library database software for cataloging, tracking, and updating materials.
  • Maintained accurate library records, cataloged materials, and managed inventory.

Education

Some College (No Degree) -

Houston Community College
Houston, TX

Skills

  • Business Development
  • Customer/Client Retention
  • Client Account Management
  • Inventory Control
  • Verbal/Written Communication
  • Shipment Processing
  • POS System Operation
  • Listening Skills
  • Conflict Resolution
  • Teamwork and Collaboration
  • CRM Software
  • Information Analysis
  • Inbound and Outbound Calling
  • De-Escalation Techniques
  • Adaptability and Flexibility

Languages

English
Full Professional
Spanish
Limited

References

References available upon request.

Timeline

Sales Associate

Conn's Home Plus
09.2023 - 02.2024

Front Desk Associate

Massage Envy
03.2019 - 03.2020

Customer Service Representative

U-Haul Moving & Storage
07.2018 - 03.2019

Sales Associate

7-Eleven
11.2017 - 07.2018

Roadside Assistance Agent

Novo1 dba Dialogue Direct
01.2012 - 08.2015

Library Page

Fort Worth Public Library
09.2009 - 09.2011

Some College (No Degree) -

Houston Community College

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Brandon Whorley