Brandon Williams
Auburn,Alabama
Summary
Detail-oriented professional with a solid background in customer service and facility maintenance. Known for strong problem-solving skills and team collaboration, consistently improving guest satisfaction and maintaining high cleanliness standards.
Overview
5
5
years of professional experience
Work History
Restroom Attendant
Bucee's
Auburn, Alabama
08.2023 - Current
- Maintained cleanliness and sanitation of restroom facilities throughout the day.
- Assisted guests by providing a welcoming and tidy restroom environment.
- Monitored supplies and restocked items to ensure availability for guests.
- Utilized cleaning equipment and supplies effectively for optimal results.
- Performed regular inspections to identify maintenance needs and report issues.
- Collaborated with team members to uphold high service standards at all times.
- Developed efficient cleaning routines to enhance overall guest experience at Bucee's.
Customer Service Representative
All Grace Network
Knoxville , Tennessee
05.2021 - Current
- Responded to customer requests for products, services, and company information.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Implemented and developed customer service training processes.
- Delivered prompt service to prioritize customer needs.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Sought ways to improve processes and services provided.
Maintenance Crew Member
Walmart
Auburn, Alabama
09.2022 - 07.2025
- Operated cleaning machinery to maintain high standards for floor surfaces and common areas.
- Ensured cleanliness and order in store facilities and surrounding areas to create a welcoming environment.
- Reported maintenance issues to management for timely resolution.
- Collaborated with team members to enhance workflow during peak traffic periods.
- Assisted customers with inquiries about store services and product locations to enhance the shopping experience.
Education
Bachelor of Science - Criminology
Alabama State University
Montgomery, AL05-2013
Skills
- Attention to detail
- Reliability
- Professionalism
- Problem solving
- Customer relationship management
- Team collaboration
- Teamwork
- Effective communication
- Adaptability and flexibility
- Active listening
- Decision-making
- Needs assessment
- Speech preparation
Timeline
Restroom Attendant
Bucee's
08.2023 - Current
Maintenance Crew Member
Walmart
09.2022 - 07.2025
Customer Service Representative
All Grace Network
05.2021 - Current
Bachelor of Science - Criminology
Alabama State University