Summary
Overview
Work History
Education
Skills
Relevant Skills
Timeline
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Brandon Witbrodt

Springfield,US-0-MO

Summary

Experienced Customer Service professional with a proven history of leveraging technology to enhance operations, improve accuracy, and support team efficiency. Experienced in utilizing technical skills to troubleshoot software and hardware issues, train colleagues on technology tools, and streamline processes. Adept at delivering exceptional customer support and ensuring seamless user experiences. Seeking to transition into the IT field by combining hands-on technical knowledge gained in retail environments with a dedication to learning and professional growth.

Overview

12
12
years of professional experience

Work History

Personal Shopper

Walmart
06.2022 - 12.2024
  • Pioneered the seamless execution of customer orders through meticulous review and processing, emphasizing precision in processing and attention to detail.
  • Conducted rigorous accuracy checks to identify and resolve discrepancies, ensuring error-free deliveries.
  • Provided expert judgment in making product substitutions, prioritizing customer satisfaction.
  • Collaborated with Inventory Team to efficiently manage out-of-stock items and expedite restocking.
  • Responded to customer inquiries with professionalism and technical knowledge, consistently meeting deadlines and quality benchmarks.
  • Leveraged mobile devices for error-free order execution, showcasing proficiency in technology utilization.

Head Cashier

Lowes Home Improvement Stores
10.2021 - 06.2022
  • Trained and mentored team members on hardware and software systems, enhancing operational efficiency
  • Managed daily operations, ensuring accuracy in register functions and minimizing delays in customer transactions.
  • Provided swift technical support to resolve system issues and improve customer experience at checkout.
  • Conducted safety reviews to ensure a secure working environment for both staff and customers.

Department Manager

Walmart
04.2014 - 08.2021
  • Oversaw and implemented changeover from Pickup to Online Grocery Pickup (OGP) in 2021, ensuring a smooth transition and heightened service.
  • Strategically managed staffing levels to enhance team productivity and maintain high service standards.
  • Systematically reviewed order data, proactively identifying and resolving discrepancies to uphold data accuracy.
  • Provided expert guidance on software and handheld devices, ensuring proficient use of technology in daily operations.
  • Instituted a storage solution using Active Directory for work equipment by inputting necessary data and coding associates to job duties, resulting in enhanced organization and efficiency.

Manager

Ktak McDonald's
12.2012 - 02.2014
  • Managed scheduling and office functions, focusing on resource optimization to support team performance.
  • Led recruitment and training efforts to ensure fast onboarding of new staff.
  • Administered server maintenance tasks to maintain system reliability and reduce downtime.
  • Promoted a clean and organized environment to improve operational efficiency and enhance customer satisfaction.

Education

Bachelor of Science - Computer Science

Southern New Hampshire University
Hooksett, NH

Associate of Science - Computer Information Technology

Ozarks Technical Community College
Springfield, MO

Skills

  • Technical Support
  • Customer Service
  • Data Management
  • Software Troubleshooting
  • Unity Game Engine (c# programming)
  • TCP/IP Networking
  • Active Directory
  • DHCP & DNS Servers
  • Problem Solving
  • Communication

Relevant Skills

  • Hands-on experience troubleshooting software and hardware issues.
  • Strong communication skills, providing clear explanations of technical concepts to customers.
  • Knowledge of TCP/IP networking protocols for connectivity and troubleshooting.
  • Experience managing user accounts and permissions with Active Directory.
  • Effective problem-solving skills for diagnosing and resolving technical issues.
  • Skilled in using hand tools for installations and proficient in terminating CAT6 cables, ensuring proper connection and performance.

Timeline

Personal Shopper

Walmart
06.2022 - 12.2024

Head Cashier

Lowes Home Improvement Stores
10.2021 - 06.2022

Department Manager

Walmart
04.2014 - 08.2021

Manager

Ktak McDonald's
12.2012 - 02.2014

Bachelor of Science - Computer Science

Southern New Hampshire University

Associate of Science - Computer Information Technology

Ozarks Technical Community College

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Brandon Witbrodt