Brandon Wong
Ozone Park
Summary
Detail-oriented professional skilled in customer service and data management. Experienced in facilitating smooth interactions between clients and teams, contributing to efficient workflows and high satisfaction rates. Ready to support organizational goals through effective communication and problem-solving.
Overview
4
4
years of professional experience
Work History
CSR, Sales
CFSC Community Financial Service Center
127-01 Rockaway Blvd, South Ozone Park, NY, 11420
03.2025 - 03.2026
- Assisted customers with inquiries, providing accurate information and support.
- Processed transactions efficiently using point-of-sale systems.
- Resolved customer complaints promptly, enhancing satisfaction levels.
- Educated clients on financial products and services available.
- Maintained organized records of customer interactions and transactions.
- Adapted to changing priorities while managing multiple tasks effectively.
- Delivered exceptional service, consistently meeting or exceeding performance metrics.
Youth Group Leader
GRYC
59-03 Summerfield St, Ridgewood, NY, 11385
04.2024 - 02.2025
- Facilitated engaging discussions on personal development topics to enhance youth awareness and growth.
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Cultivated strong communication among group members through team-building exercises and open discussions.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Established a safe and inclusive environment during group meetings, ensuring all members felt comfortable sharing their thoughts and opinions.
- Led outdoor adventures to promote teamwork, resulting in improved group dynamics.
Front Desk Medical Receptionist and Arbitration
DHD Medical
Brooklyn, NY
01.2022 - 11.2023
- Managed patient check-in and check-out processes to enhance workflow efficiency.
- Scheduled appointments using Electronic Health Record (EHR) systems for optimal patient management.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Maintained accurate patient records and documentation in compliance with HIPAA regulations.
- Collaborated with medical staff to facilitate smooth communication between patients and healthcare providers.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
Electrical And Advanced Electrical -
Apex Technical School
Long Island City, NY08-2026
High School Diploma -
JOHN ADAMS HIGH SCHOOL
101-01 Rockaway Blvd, Queens, NY06-2021
Skills
- Customer service
- Critical thinking
- Data entry
- Computer proficiency
- Conflict resolution
- Microsoft Excel
- Data collection
Timeline
CSR, Sales
CFSC Community Financial Service Center
03.2025 - 03.2026
Youth Group Leader
GRYC
04.2024 - 02.2025
Front Desk Medical Receptionist and Arbitration
DHD Medical
01.2022 - 11.2023
Electrical And Advanced Electrical -
Apex Technical School
High School Diploma -
JOHN ADAMS HIGH SCHOOL