Brandon Wright
Wellesley,MA
Summary
Dynamic professional with proven expertise in customer service and team leadership, honed at Q Jewelers. Recognized for enhancing client satisfaction and improving operational efficiency through effective decision-making and money handling. Committed to fostering positive relationships and creating memorable experiences in fast-paced environments.
Management professional with track record of effective team leadership and operational oversight. Consistently achieves goals through collaborative efforts and adaptability to changing demands. Skilled in conflict resolution, process improvement, and fostering positive work environment.
Overview
11
11
years of professional experience
Work History
Assistant Manager
Q Jewelers
02.2025 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Team Member
Footlocker, Footlocker
01.2024 - 02.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Caterer
Francis Catering
07.2014 - 06.2017
- Provided friendly, courteous service to create memorable moments for guests.
- Enhanced client satisfaction by providing personalized catering services tailored to individual preferences and dietary requirements.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
- Cleaned and organized kitchen stations to promote team efficiency.
Education
Associate of Arts - Business
Massachusetts Bay Community College
Wellesley, MA12-2025
No Degree - English
Harvard Extension School
Cambridge, MA12-2024
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Timeline
Assistant Manager
Q Jewelers
02.2025 - Current
Team Member
Footlocker, Footlocker
01.2024 - 02.2025
Caterer
Francis Catering
07.2014 - 06.2017
Associate of Arts - Business
Massachusetts Bay Community College
No Degree - English
Harvard Extension School
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