Brandon Horton
Puyallup,WA
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
13
13
years of professional experience
Work History
Sales
Guardian Roofing
05.2020 - Current
- Increased customer satisfaction by providing thorough consultations and accurate project estimates.
- Enhanced company reputation by consistently delivering high-quality roofing solutions to clients.
- Collaborated with team members to complete projects efficiently and on time, ensuring customer satisfaction.
- Maintained detailed records of sales activities and client interactions, improving overall organization and efficiency.
- Assisted clients in selecting appropriate roofing materials based on their needs, budget, and aesthetic preferences.
- Educated customers on the benefits of various roofing products, resulting in informed decision making.
- Provided exceptional customer service by addressing concerns promptly and professionally during all stages of the project.
- Conducted regular follow-ups with clients after project completion to ensure satisfaction and gather feedback for improvement.
- Improved sales performance by tailoring presentations to suit individual client needs and preferences.
- Contributed to a positive work environment by actively participating in team meetings and sharing best practices among colleagues.
- Demonstrated excellent communication skills both in-person and remotely when presenting proposals or discussing project details with clients.
- Developed and delivered engaging sales presentations to convey product benefits.
- Utilized CRM software to manage customer accounts and track performance metrics.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Set and achieved company defined sales goals.
Pest Control Technician
Terminix International
02.2011 - 05.2020
- Eliminated pest infestations by accurately identifying pests and applying appropriate treatment methods.
- Improved client satisfaction by providing thorough inspections and effective solutions for pest control issues.
- Maintained detailed records of treatments performed, ensuring accurate billing and clear communication with clients.
- Reduced callbacks by effectively addressing all areas of concern during initial service appointments.
- Educated customers on ways to prevent future pest infestations, fostering a proactive approach to property care.
- Upheld high standards of professionalism, maintaining a clean appearance and courteous demeanor while interacting with clients.
- Developed customized treatment plans tailored to each client''s specific needs, prioritizing long-term results over quick fixes.
- Strengthened relationships with commercial accounts through attentive service and consistent communication regarding treatment progress.
- Managed scheduling efficiently, allocating time effectively to accommodate both planned appointments and emergency calls as needed.
- Expanded knowledge of industry trends and innovations by attending annual conferences and completing continuing education courses regularly.
- Adhered strictly to local pesticide application guidelines, minimizing environmental impact while maximizing efficacy against target pests.
- Promoted a safe work environment by consistently wearing appropriate personal protective equipment and following safety protocols during treatments.
Education
High School Diploma -
Stanwood High School
Stanwood, WA06.2006
Skills
- Client Relationship Building
- Sales Strategies
- Goal-oriented mindset
- Sales Presentations
- Customer service
- Self-motivation
- Strong communication
- Roofing Industry Expertise
Timeline
Sales
Guardian Roofing
05.2020 - Current
Pest Control Technician
Terminix International
02.2011 - 05.2020
High School Diploma -
Stanwood High School
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